Question 1

A customer wants to create a message scenario that, when launched, sends an email to the address of theimmediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC)organizational hierarchy.Which describes the correct message scenario configuration to support this requirement?

Options :

A : In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.

B : In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

C : In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.

D : In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource-s email address property label.

Answer: A

Question 2

A customer has found that there are some instances where their technicians have recorded either exceptionallyshort (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete")activity durations.Given the importance of accurate data in a time-based self-learning system, which two constraints are in placeand can be modified to ensure that outlier circumstances such as these do not affect future activity durationestimations?

Options :

A : "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

B : "Personalize the estimation of activity duration" and "Initial ratio of activity duration"

C : "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

D : "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: A,B

Question 3

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API. Which three objects can be both retrieved and created/modified via the Metadata API?

Options :

A : Capacity Areas

B : Applications

C : Capacity Categories

D : Organizations

E : Properties

Answer: A,B,C

Question 4

A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.They want "Meter Read" activities to be removed from the technician's route so that the "New Connect"activities can be assigned if the technician qualifies for the activityThey enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read"activities.What additional settings are required in the route plan to meet the desired behavior?

Options :

A : Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".

B : Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".

C : Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High"

D : Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal”

Answer: D

Question 5

Which two statements are true regarding managing inventory in OFSC?

Options :

A : Resources can share inventory when using OFSC Collaboration.

B : The only inventory pools are "customer", "resource", and "installed".

C : Inventory can be added to a bucket on the Resource Tree and shared among all child resources.

D : Resources can share inventory when they are working as a team.

Answer: B,D

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