Question 1

Your customer has technicians in the field and at times they need to move an activity to another technicianusing Collaboration.How do you enable this functionality for your customer?

Options :

A : Enable the 'Allow activity move via chat" for the "Technician" User Type.

B : Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

C : Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

D : Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: C

Question 2

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

Options :

A : A given launch condition can be assigned to multiple message scenarios simultaneously.

B : A given launch condition can only be assigned to one message scenario at a time.

C : A given message scenario can only include one launch condition at a time.

D : A given message scenario can include multiple launch conditions simultaneously.

Answer: B,D

Question 3

Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

Options :

A : A Time Slot is a configured interval Within which an activity is estimated to start and end.

B : Time Slot is a configured interval within which an activity is estimated to start.

C : An 'all-day' Time Slot-s actual window spans from the beginning of a day-s first configured shift through the end of the last shift

D : Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

Question 4

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%. How will routing consider that resource's level for 'skill A' for activity assignment decisions?

Options :

A : The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B : OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C : The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A

D : Routing wiil consider the resource-s level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Answer: C

Question 5

You are creating a new String property for field technicians to capture a customer's email address and want tobe sure that any entries are in a valid format.Which step is required to force a valid email address?

Options :

A : Add a property hint that explains the proper format.

B : Choose "Email" from the GUI drop-down list.

C : Enter an appropriate regular expression to validate entries.

D : Enter the appropriate XSL transformation code to force valid entries.

Answer: B

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