Question 1

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%. How will routing consider that resource's level for 'skill A' for activity assignment decisions?

Options :

A : The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B : OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C : The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A

D : Routing wiil consider the resource-s level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Answer: C

Question 2

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 3

Which two statements are true about registering Applications in OFSC?

Options :

A : A unique Client ID and Client Secret must be entered for each registered Application.

B : Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service

C : If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs

D : Applications support restricting access to a white list of certain IP addresses.

E : Separate Applications must be registered if you will be integrating with both REST and SOAP APIs

Answer: B,D

Question 4

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

Options :

A : When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

B : Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C : If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed

D : Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E : The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Answer: A,D

Question 5

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

Options :

A : Add a shift to a resource-s calendar.

B : Add working time to a resource-s calendar.

C : Add a work schedule to a resource-s calendar.

D : Add a shift override to a resource-s calendar.

Answer: C

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