Question 1

What three things should you do once you have established a global default coverage?

Options :

A : Create an ESS job to Monitor Service Request Milestones.

B : Create an ESS job to Aggregate Service Requests.

C : Use Application Composer to configure warning emails about milestone compliance events.

D : Use Application Composer to include milestones on the Service Request Layout if desired.

Answer: A,C,D

Question 2

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Options :

A : Icons

B : Themes

C : Object workflow

D : Exports

E : Reports

F : Fields

G : Objects

H : Roles and privileges

Answer: A,B,D

Question 3

Select three correct limits and restrictions when importing data from a file.

Options :

A : Both create and update operations are available for imported records.

B : By default, the import starts immediately after it is activated.

C : Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D : The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E : If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

Question 4

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

Options :

A : It does not require matching passwords between Engagement Cloud and DCS.

B : It is configured exclusively via the Engagement Cloud Security Console.

C : It enables anonymous users to search the DCS knowledge base.

D : It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account

Answer: B,C

Question 5

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.Which is the main reason for this issue?

Options :

A : There are no specific e-mail tasks available.

B : The environment was not provisioned correctly and the service module is missing.

C : The team members don’t have the Email Administrator Role provisioned.

D : The team members have not established the e-mail feature on the Offerings page.

Answer: D

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