Question 1

A customer is using the following within the "get_capacity" request of the SOAP Capacity API2017-05-102017-05-15generalGiven the body of the request, which statement is true regarding the dates that will be returned in the response?

Options :

A : The customer will obtain results for dates May 10th and May 15th.

B : The customer will obtain results for dates between May 10th and May 15th, both inclusive.

C : Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

D : The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Answer: A

Question 2

Which two statements are true regarding OIC-OFSC integration?

Options :

A : The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.

B : Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

C : Field mapping and process flows between OFSC and external systems can be accomplished through OIC-s GUI.

D : The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.

E : Using OIC to integrate OFSC with a customer-s systems removes the need to develop custom middleware to integrate each system

Answer: A,C

Question 3

What happens when you enable the assignment parameter "Limit work by points"?

Options :

A : If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B : Routing will use each activity-s unique point value to prioritize assignment of higher point activities over lower point activities.

C : Routing will not assign a given activity if that activity-s point value exceeds the resource-s maximum personal point limit.

D : If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource-s point limit

Answer: D

Question 4

Your customer is using SLAs for some Activity Types. The parameter is empty whensending those activities to OFSC via API.Which statement is true?

Options :

A : OFSC will set the start date depending on the Customer contract rules set within OFSC.

B : OFSC will not create the activity, and an error will be returned in the API response.

C : OFSC always uses the Activity Creation Date as the SLA start date.

D : OFSC will use the Activity Creation Date as the SLA start.

E : OFSC will use available capacity to determine the most suitable start date.

Answer: D

Question 5

Which two default attributes serve as stand-alone keys for work zones?

Options :

A : Service Code

B : Completion Code

C : Fault code

D : Zip code

E : Travel area

F : City

Answer: A,D

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