Question 1

Where are permissions enabled for users to access Collaboration?

Options :

A : the Business Rules configuration screen

B : the Resource Information configuration screen

C : the User Type configuration screen

D : the Resource Type configuration screen

Answer: C

Question 2

Your customer is using SLAs for some Activity Types. The parameter is empty whensending those activities to OFSC via API.Which statement is true?

Options :

A : OFSC will set the start date depending on the Customer contract rules set within OFSC.

B : OFSC will not create the activity, and an error will be returned in the API response.

C : OFSC always uses the Activity Creation Date as the SLA start date.

D : OFSC will use the Activity Creation Date as the SLA start.

E : OFSC will use available capacity to determine the most suitable start date.

Answer: D

Question 3

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?

Options :

A : Go to Configuration > Business Rules and modify the Capacity intervals.

B : Go to Configuration and add a new Capacity Category.

C : Go to Configuration > Capacity Categories and add or edit time slots.

D : Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Question 4

A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the DispatchConsole wfien a resource has not activated their route by their exact shift start time. An email notificationshould also be generated and sent to the resource's supervisor.Which two options are correct regarding how this requirement is supported?

Options :

A : Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.

B : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute

C : A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.

D : The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: A,B

Question 5

Where are permissions enabled for users to access Collaboration?

Options :

A : the Business Rules configuration screen

B : the Resource Information configuration screen

C : the User Type configuration screen

D : the Resource Type configuration screen

Answer: C

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