Question 1

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular stephas been taken while working on an activity.You need to create an action link that can be used by the technician to initiate this notification. This messagewill use the launch condition "Service request is created".What base action must you specify?

Options :

A : 'send_request'

B : 'change_activity'

C : 'create_request'

D : 'create_activity'

Answer: C

Question 2

A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API. Which three objects can be both retrieved and created/modified via the Metadata API?

Options :

A : Capacity Areas

B : Applications

C : Capacity Categories

D : Organizations

E : Properties

Answer: A,B,C

Question 3

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.A resource within that bucket - John Smith - has no individual work skills designated on his resource record inOracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.Which statement is correct regarding how routing handles work skill matches in this situation?

Options :

A : Routing will not assign that activity to John Smith due to a soft skills mismatch.

B : Routing will not assign that activity to John Smith due to a work skills mismatch.

C : Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

D : Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

Question 4

You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' ActivityAn installation activity with no SLA is assigned to a resource for tomorrow.Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

Options :

A : A jeopardy warning will be displayed on Time/List/Map Views only.

B : A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.

C : A jeopardy warning will be displayed on the Resource Tree only

D : A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.

E : A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.

F : A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Answer: A,C

Question 5

Which two statements are correct regarding String and Integer properties?

Options :

A : Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses

B : Both properties are limited in terms of which entity types they can be associated with.

C : Both properties can contain Geolocation elements.

D : Both properties can contain alphanumeric characters and punctuation.

E : Both properties can include regular expressions.

Answer: A,D

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