Question 1

Which two keyboard shortcuts can be modified?

Options :

A : OK

B : Create Service Request

C : Cancel

D : Save and Continue

E : Save and Close

Answer: A,B

Question 2

Which four actions does the REST API for Service Requests (SRs) allow?

Options :

A : Update SR milestone

B : Create SR

C : Update SR assignee

D : Delete SR by SR number

E : Delete SR by SR title

Answer: A,B,C,D

Question 3

Immediately after your production deployment of Engagement Cloud your users report that the media toolbaris not being displayed.Which are two reasons for this behavior?

Options :

A : You have not enabled the Computer Telephony Integration (CTI) service.

B : The only toolbar enabled is the default one, and you must configure at least two.

C : You did not enable the vertical toolbar which is required, while the horizontal is optional.

D : The signed-in user does not have the appropriate access privileges to a toolbar

E : You entered a toolbar height that is not more than 70 pixels.

Answer: A,C

Question 4

What is the main function of the Data Security Policies?

Options :

A : defines the data a particular user can see and/or modify

B : defines the views the application can access

C : defines the privileges and roles a particular user can have

D : defines the views or functionalities the user can access

E : defines the actions a particular user can do

Answer: D

Question 5

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

Options :

A : Validate that the product item is active and published.

B : Verify that Eligible for Service is selected on the product item.

C : Verify that Root Catalog is selected on the product groups.

D : Validate that Allow Duplicate is selected on the product item.

Answer: A

Free 1Z0-1064-25 Mock Exam – Practice Online Confidently

Buying Options: