Question 1

If you want to disable the ability to delete activities for all users, what action should you perform?

Options :

A : Remove the “delete activities” button from all pages used by the users who have this access.

B : Remove the “delete activities” role from all the users who have this role.

C : Remove the “delete activities” privilege from all the roles for users who have this access.

D : Remove the users of the roles who have the “delete activities” access.

Answer: D

Question 2

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

Options :

A : It allows edits to dashboard pages.

B : It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C : It requires proper permissions to use the tools and additional permissions to edit the desired object.

D : In includes a preview option for all standard and custom object pages.

Answer: B,C

Question 3

In which three situations can default coverage be applied?

Options :

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

Question 4

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTMLare not being received.What is the problem?

Options :

A : An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

B : The configured frequency to retrieve emails is too long.

C : Incoming messages have a custom filter.

D : Incorrect configuration of the inbound profile option:SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Answer: C

Question 5

One of your service agents needs a new search filter on his Service Requests’ list page.How can the agent achieve this?

Options :

A : Add fields from the advanced search functionality.

B : Grant the agent Administrator permissions to add new search filters.

C : Create a new search through the application composer.

D : Create several personalized searches and create them to each other.

Answer: C

Free 1Z0-1064-26 Mock Exam – Practice Online Confidently

Buying Options: