Question 1

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

Options :

A : It allows edits to dashboard pages.

B : It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C : It requires proper permissions to use the tools and additional permissions to edit the desired object.

D : In includes a preview option for all standard and custom object pages.

Answer: B,C

Question 2

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

Options :

A : You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field

B : You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.

C : You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

D : You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: B,C

Question 3

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

Options :

A : not be able to preview your application before you publish it

B : have to contact Oracle Support for the permission to deploy your custom DCS application

C : be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D : be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

Question 4

To create a new Survey object, you create a sandbox and set it as active.Which two statements are correct while creating your Survey object in Application Composer?

Options :

A : Multiple users cannot use your sandbox at the same time.

B : You can set a second sandbox as Active at the same time in order to begin working on another new object.

C : Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

D : Your changes are isolated and do not impact other users’ configuration environments or the production environment.

Answer: C,D

Question 5

In which three situations can default coverage be applied?

Options :

A : globally, to all service requests that do not have any other coverage

B : for a specific SR category

C : for a specific SR status

D : for a specific period of time

E : to a specific customer account

Answer: A,B,D

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