Question 1

Which of the following is a benefit of using a VLAN?

Options :

A : It minimizes collision domains.

B : It provides private access to cloud resources.

C : It increases network address space.

D : It enables secure network segmentation.

Answer: D

Question 2

A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?

Options :

A : Perform a full factory reset.

B : Check and clean the rollers.

C : Change all the ink or toner cartridges.

D : Replace the fuser.

Answer: B

Question 3

Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results. Which of the following steps should the technician take first to correct this issue?

Options :

A : Replace the hard drive's USB cable.

B : Defragment the user's external hard drive.

C : Update the storage drivers on the user's system.

D : Instruct the user to compress the files.

Answer: B

Question 4

When turning on a workstation, a technician observes the following message: "Bootable device not found." The technician verifies the correct boot order in the BIOS. Which of the following steps should the technician take next?

Options :

A : Reformat the HDD.

B : Run HDD diagnostics.

C : Reseat the RAM.

D : Replace the HDD.

Answer: B

Question 5

After troubleshooting a computer's connectivity, the network team determines there is a portmapping issue. After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?

Options :

A : Convert the patch cable to a crossover cable.

B : Test the patch cable from the computer to the network closet.

C : Verify the length of the patch cable meets current standards.

D : Replace the patch cable from the device to the wall.

Answer: B

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