Question 1

Which of the following methods is a way to superficially delete files on a hard drive?

Options :

A : Drilling

B : Degaussing

C : Wiping

D : Shredding

E : Low-level formatting

Answer: E

Question 2

A user is unable to use the latest version of an application on a legacy personal tablet. Which of the following

is most likely the reason?

Options :

A : The OS is end-of-life.

B : Storage space is inadequate.

C : MDM is blocking updates.

D : The tablet is infected with malware.

Answer: A

Question 3

A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?

Options :

A : Compare the hash value from the vendor.

B : Run Task Manager and compare the process ID.

C : Run the application in safe mode.

D : Verify the file name is correct.

Answer: A

Question 4

An administrator must rename the administrator account on a Windows desktop. Which tool is best for this?

Options :

A : lusrmgr.msc

B : devmgmt.msc

C : gpedit.msc

D : eventvwr.msc

Answer: A

Question 5

An employee is trying to connect their company laptop to an airport"™s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly. Which of the following should a help desk technician suggest?

Options :

A : Look for a wall socket with RJ45 and try to connect the laptop to it

B : Contact the airport IT department

C : Tell the employee that company policy prohibits connection to public Wi-Fi

D : Reconnect to the network and read the pop-up carefully

Answer: D

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