Question 1

Which of the following is used in addition to a password to implement MFA?

Options :

A : Sending a code to the user's phone

B : Verifying the user's date of birth

C : Prompting the user to solve a simple math problem

D : Requiring the user to enter a PIN

Answer: A

Question 2

An employee is trying to connect their company laptop to an airport"™s Wi-Fi during a business trip. Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly. Which of the following should a help desk technician suggest?

Options :

A : Look for a wall socket with RJ45 and try to connect the laptop to it

B : Contact the airport IT department

C : Tell the employee that company policy prohibits connection to public Wi-Fi

D : Reconnect to the network and read the pop-up carefully

Answer: D

Question 3

A technician needs to map a shared drive from a command-line interface. Which of the following commands should the technician use?

Options :

A : pathping

B : nslookup

C : net use

D : tracert

Answer: C

Question 4

A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?

Options :

A : Compare the hash value from the vendor.

B : Run Task Manager and compare the process ID.

C : Run the application in safe mode.

D : Verify the file name is correct.

Answer: A

Question 5

What is found in an MSDS (Material Safety Data Sheet) for a battery backup?

Options :

A : Installation instructions

B : Emergency procedures

C : Configuration steps

D : Voltage

Answer: B

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