Question 1

A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

Options :

A : Quarantine the hard drive in the user's laptop.

B : Deactivate the user's key fobs for door access.

C : Purge all PII associated with the user.

D : Suspend the user's email account.

E : Turn off the network ports underneath the user's desk.

F : Add the MAC address of the user's computer to a blocklist.

Answer: B,D

Question 2

A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop. Which of the following is a built-in technology that a technician can use to enable full drive encryption?

Options :

A : Active Directory

B : New Technology File System

C : Encrypting File System

D : BitLocker

Answer: D

Question 3

Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?

Options :

A : Use multiple sound output devices for the various source applications

B : Disable all notifications in different applications in the order they appear

C : Configure the Sounds option in Control Panel to be set to No Sounds

D : Set Windows Notifications settings to Do Not Disturb

Answer: D

Question 4

Which of the following provides information to employees, such as permitted activities when using the organization's resources?

Options :

A : AUP

B : MNDA

C : DRM

D : EULA

Answer: A

Question 5

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?

Options :

A : Check the data usage limit

B : Enable airplane mode

C : Verify the last device reboot

D : Enable Bluetooth connectivity

Answer: A

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