Question 1

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

Options :

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D : The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 2

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Options :

A : Screen capture

B : Capture service

C : Desktop resource

D : EIM

Answer: B

Question 3

The installer is doing the license activation. Which three statements about the license process for Avaya Workforce Engagements are true? (Choose three)

Options :

A : The license site requires the license registration key and Avaya Purchase Order (APO) number

B : It requires both the License Reference number (LRN) and license registration key

C : In case of multiple servers, it is just one XML license file.

D : It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.

E : It provides Access to veinte.com/wfo to activate the license.

Answer: A,B,C

Question 4

In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types? (Choose three)

Options :

A : Station-Side (Interception)

B : DMCC

C : DMS

D : SIPREC

E : VoIP Gateway Recording

Answer: B,D,E

Question 5

In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types? (Choose three)

Options :

A : Station-Side (Interception)

B : DMCC

C : DMS

D : SIPREC

E : VoIP Gateway Recording

Answer: B,D,E

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