Question 1

When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

Options :

A : Create organizations and groups

B : Create roles

C : Create user profiles

D : Assign users to role and scope

Answer: A

Question 2

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Question 3

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Question 4

In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

Options :

A : Recorder Status Summary

B : Configuration Checker

C : Integration Service Status

D : Capture Status

Answer: D

Question 5

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

Options :

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D : The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

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