Question 1

The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

Options :

A : Create Organizations and groups

B : Create users

C : Manage entities withassignmentmanager

D : Create roles

Answer: A

Question 2

Which two are examples of server role? (Choose two)

Options :

A : Recorder Integration Service

B : Enterprise Manager

C : Framework Integration Service

D : Avaya Contact Recorder

Answer: A,D

Question 3

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Options :

A : Screen capture

B : Capture service

C : Desktop resource

D : EIM

Answer: B

Question 4

When setting up voice recording,whichstatement describes the purpose of member groups?

Options :

A : It specifies the actual extensions in use in your system, and associates them with the data source

B : It maps employees to extensions and data sources

C : It enables the translation of recorded events from third-Paty systems

D :

It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

Answer: D

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

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