Question 1

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Question 2

In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

Options :

A : Recorder Status Summary

B : Configuration Checker

C : Integration Service Status

D : Capture Status

Answer: D

Question 3

Which two are examples of server role? (Choose two)

Options :

A : Recorder Integration Service

B : Enterprise Manager

C : Framework Integration Service

D : Avaya Contact Recorder

Answer: A,D

Question 4

When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

Options :

A : Create organizations and groups

B : Create roles

C : Create user profiles

D : Assign users to role and scope

Answer: A

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Options :

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

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