Question 1

Which option enables you to monitor previous agent seat license usage?

Options :

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 2

Which option enables you to monitor previous agent seat license usage?

Options :

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 3

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Options :

A : Longest available

B : Least skilled

C : Most handled contacts

D : Most skilled

E : random

Answer: A,D

Question 4

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

Options :

A : a router

B : a gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Question 5

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Options :

A : Cisco Unified Contact Center Express Media Subsystem

B : Cisco Unified CallManager Device Configuration

C : Cisco Unified Contact Center Express Directory

D : Cisco Supervisor Desktop

E : Cisco CRS Administration, JTAPI Trigger Creation

Answer: A

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