Question 1

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

Options :

A : ICM steps

B : email steps

C : document steps

D : database steps

Answer: C

Question 2

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Options :

A : Delete a resource group.

B : Remove a skill from a CSQ.

C : Modify the skill competence level of an agent.

D : Create a resource

E : Delete a skill

Answer: B,C

Question 3

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

Options :

A : 150

B : 200

C : 300

D : 400

Answer: C

Question 4

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

Options :

A : a router

B : a gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Question 5

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Options :

A : Longest available

B : Least skilled

C : Most handled contacts

D : Most skilled

E : random

Answer: A,D

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