Question 1

What is the role of CVP in UCCE/PCCE?

Options :

A : interface between CUBE and UCCE/PCCE

B : queuing and self-service IVR

C : call routing brain of PCCE/UCCE

D : plays IVR Prompts to Callers

Answer: B

Question 2

What is the purpose of a small company using a protocol analyzer utility to capture network traffic on the network segments where the company is considering a network upgrade?

Options :

A : to capture the Internet connection bandwidth requirement

B : to identify the source and destination of local network traffic

C : to establish a baseline for security analysis after the network is upgraded

D : to document and analyze network traffic requirements on each network segment

Answer: D

Question 3

When configuring SSH on a router to implement secure network management, a network engineer has issued the login local and transport input ssh line vty commands. What three additional configuration actions have to be performed to complete the SSH configuration? (Choose three.)

Options :

A : Create a valid local username and password database.

B : Configure role-based CLI access.

C : Generate the asymmetric RSA keys.

D : Configure the correct IP domain name.

Answer: A,C,D

Question 4

Which criterion can be used to control supervisor workflows?

Options :

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 5

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Options :

A : SRTP Refer

B : Release VXML Trunk Transfer

C : CCE Managed Transfer

D : CUCM Destination Transfer

E : SIP Refer

Answer: C,E

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