Question 1

What are two usages for Call Studio Database lookup? (Choose two.)

Options :

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 2

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

Options :

A : 50

B : 300

C : 400

D : 150

Answer: B

Question 3

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Options :

A : SRTP Refer

B : Release VXML Trunk Transfer

C : CCE Managed Transfer

D : CUCM Destination Transfer

E : SIP Refer

Answer: C,E

Question 4

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

Options :

A : serial interfaces

B : vty ports

C : loopback interfaces

D : console ports

E : Fast Ethernet interfaces

Answer: B,D

Question 5

What is the role of CVP in UCCE/PCCE?

Options :

A : interface between CUBE and UCCE/PCCE

B : queuing and self-service IVR

C : call routing brain of PCCE/UCCE

D : plays IVR Prompts to Callers

Answer: B

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