Question 1

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Options :

A : 15 agent seats

B : router

C : 30 outbound IVR ports

D : gateway

Answer: C,D

Question 2

Which criterion can be used to control supervisor workflows?

Options :

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 3

When configuring SSH on a router to implement secure network management, a network engineer has issued the login local and transport input ssh line vty commands. What three additional configuration actions have to be performed to complete the SSH configuration? (Choose three.)

Options :

A : Create a valid local username and password database.

B : Configure role-based CLI access.

C : Generate the asymmetric RSA keys.

D : Configure the correct IP domain name.

Answer: A,C,D

Question 4

What is referred to as a switch leg on CVP?

Options :

A : Script request from CVP to UCCE/PCCE

B : Ingress SIP call leg from Ingress gateway to CVP

C : Ringtone call from CVP to WB

D : Agent call initiated by CVP

Answer: B

Question 5

What are two usages for Call Studio Database lookup? (Choose two.)

Options :

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

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