Question 1

What is the potential impact of effective communication about sustainability with customers?

Options :

A :

Higher profit margins

B :

Improved employee productivity

C :

Increased customer loyalty and advocacy

D :

Decreased production costs

Answer: C

Question 2

Which of the following is a benefit of implementing sustainable practices in a business?

Options :

A :

Increased production costs

B :

Decreased customer loyalty

C :

Greater environmental impact

D :

Improved brand reputation

Answer: D

Question 3

What is the concept of corporate social responsibility (CSR)?

Options :

A :

Corporate social responsibility refers to businesses taking responsibility for their impact on society and the environment.

B :

Corporate social responsibility disregards stakeholder interests.

C :

Corporate social responsibility prioritizes short-term profitability.

D :

Corporate social responsibility focuses solely on environmental sustainability.

Answer: A

Question 4

What is one potential challenge when discussing sustainability with customers?

Options :

A :

High costs associated with sustainable solutions

B :

Lack of awareness about sustainable options

C :

Limited availability of sustainable products

D :

Resistance to change existing practices

Answer: D

Question 5

What are two potential benefits of operating a more sustainable practice? (Choose two.)

Options :

A : allows partners to meet Request for Proposal requirements

B : adds more Cisco gear to the grey market

C : provides access to green recovery funds

D : reduces entry into the current line of business

E : helps increase taxes to reduce waste

Answer: A,C

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