Question 1

How does Cisco define AT R?

Options :

A : Contracts/subscriptions that are available to renew.

B : ATR is the sum of RR and iARR, minus the attrition rate.

C : Any customer agreement where attrition has been an issue.

D : Contracts/subscriptions that have attrition terms revoked.

Answer: A

Question 2

What is the value proposition of customer success for customers?

Options :

A : incremental rewards

B : business vision support

C : technical assistance prioritization

D : external publicity

Answer: B

Question 3

What is the main purpose of CCW-R?

Options :

A : to factor customer ATR, up sell and attrition

B : to allow customers and partners to download renewal data

C : to allow customers and partner store new software subscriptions and service contracts from one tool

D : to capture partner and customer billing preferences

Answer: C

Question 4

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Options :

A : training surveys

B : risk management

C : telemetry

D : health score

E : help desk data

Answer: C,D

Question 5

What option lists the three core operational elements of all business?

Options :

A : People, Process, Technology

B : Critical Success Factors, Strategies, Buildings

C : Technology, People, QSRs

D : People, Process, Programs

Answer: A

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