Question 1

Which approach should be applied when renewing a quote?

Options :

A : Product led approach

B : Solutions led approach

C : Reward led approach

D : Concerns led approach

Answer: B

Question 2

What option lists the three core operational elements of all business?

Options :

A : People, Process, Technology

B : Critical Success Factors, Strategies, Buildings

C : Technology, People, QSRs

D : People, Process, Programs

Answer: A

Question 3

Which statement best describes an Accelerator?

Options :

A : An on-call service for customer support

B : A one-on-one deep dive on network issues

C : A one-on-one coaching engagement covering specific use cases

D : A hosted one-to-many educational webinar with live expert Q and A

Answer: C

Question 4

Which statement is the most accurate description of the Health Index?

Options :

A : a tool for service providers to determine what stage of the lifecycle to offering training solutions

B : an ongoing measurement of customer sentiment

C : a measurement tool for resolving specific product quality issues and adoption barriers

D : an ongoing measurement of several key customer health indicators

Answer: D

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : lack of common features

B : lack of communication

C : limited telemetry

D : purchase policy process

E : business misalignment

Answer: B,E

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