Question 1

What is the value proposition of customer success for customers?

Options :

A : incremental rewards

B : business vision support

C : technical assistance prioritization

D : external publicity

Answer: B

Question 2

Which success indicator for a Renewals Manager is valid?

Options :

A : increased deployment of licenses

B : stabilized customer satisfaction scores

C : new product introductions

D : on-time renewal

Answer: D

Question 3

The Customer Success Manager works closely with the customer to identify the desired business outcomes and together agree on milestones and KPIs.

Options :

A : TRUE

B : FALSE

Answer: A

Question 4

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : lack of common features

B : lack of communication

C : limited telemetry

D : purchase policy process

E : business misalignment

Answer: B,E

Question 5

What is the best method to measure customer consumption of technology?

Options :

A : recurring revenue management

B : enterprise CRM and incident management

C : content management

D : telemetry and analytics

Answer: D

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