Question 1

How does a Renewals Manager drive value in a customer account?

Options :

A : defines the account forecast

B : aligns partners on training

C : manages and mitigates renewal risk

D : removes adoption barriers

Answer: C

Question 2

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Options :

A : training surveys

B : risk management

C : telemetry

D : health score

E : help desk data

Answer: C,D

Question 3

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

Options :

A : visibility into Cisco software licenses, entitlements, and users across the organization

B : access to exclusive Cisco hardware discounts

C : centralized management of software licenses and entitlements

D : visibility into non-Cisco software licenses

E : guaranteed increase in network speed and efficiency

Answer: A,C

Question 4

How does Cisco define AT R?

Options :

A : Contracts/subscriptions that are available to renew.

B : ATR is the sum of RR and iARR, minus the attrition rate.

C : Any customer agreement where attrition has been an issue.

D : Contracts/subscriptions that have attrition terms revoked.

Answer: A

Question 5

What is the best method to measure customer consumption of technology?

Options :

A : recurring revenue management

B : enterprise CRM and incident management

C : content management

D : telemetry and analytics

Answer: D

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