Question 1

How does Cisco define AT R?

Options :

A : Contracts/subscriptions that are available to renew.

B : ATR is the sum of RR and iARR, minus the attrition rate.

C : Any customer agreement where attrition has been an issue.

D : Contracts/subscriptions that have attrition terms revoked.

Answer: A

Question 2

What is the goal of a Feature Matrix?

Options :

A : Aligns customer business objectives with technology

B : Tool for organizing complex solution deployments

C : Help us communicate solution capabilities

Answer: B

Question 3

What is the best method to measure customer consumption of technology?

Options :

A : recurring revenue management

B : enterprise CRM and incident management

C : content management

D : telemetry and analytics

Answer: D

Question 4

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options :

A : lack of common features

B : lack of communication

C : limited telemetry

D : purchase policy process

E : business misalignment

Answer: B,E

Question 5

How are operating expenses (OpEx) different from capital expenses (CapEx)?

Options :

A : OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets

B : OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business

C : OpEx has depreciation, while there is no deprecation with CapEx

D : OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured

Answer: A

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