Question 1

Which adoption barrier results from failing to identify key stakeholders?

Options :

A : lack of resources

B : missing value of product roadmap

C : additional training requirements

D : fragmented purchase

Answer: A

Question 2

Which statement best describes the Success Plan?

Options :

A : a document capturing a comprehensive view of all customer health scores

B : a tool for report ng actions to management

C : a shareable document that captures all account activities

D : the blueprint for account teams to achieve customer success

Answer: B

Question 3

What is the Cisco Services Partner Program (CSPP) objective?

Options :

A : maximizes Cisco-s profits by requiring partners to sell only Cisco-branded services

B : allows the partner to focus on recurring revenue while earning performance-based incentives

C : eliminates all barriers throughout the customer lifecycle

D : trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

Question 4

What is the goal of a Feature Matrix?

Options :

A : Aligns customer business objectives with technology

B : Tool for organizing complex solution deployments

C : Help us communicate solution capabilities

Answer: B

Question 5

What is the best method to measure customer consumption of technology?

Options :

A : recurring revenue management

B : enterprise CRM and incident management

C : content management

D : telemetry and analytics

Answer: D

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