Question 1

If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?

Options :

A : Call 1

B : Call 2

C : Call 3

D : Call 4

Answer: D

Question 2

In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should youtake?

Options :

A : Create a class of service (COS) for the dialing features.

B : Create a class of restriction (COR) for calling privileges.

C : Create a class of restriction (COR) for the feature access code.

D : Create a class of service (COS) for a collection of feature access codes.

Answer: B

Question 3

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Options :

A :

Vector Routing Table

B : Business Schedule Table

C :

Service Hours Table

D :

Policy Routing Table

Answer: C

Question 4

Which component provides audio support in Avaya Aura® Call Center Elite?

Options :

A : Communication Manager

B : Avaya Aura® Media Server

C : S8300 Server Blade

Answer: B

Question 5

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged insimultaneously?

Options :

A : System-Parameters Security

B : Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Free 73920T Mock Exam – Practice Online Confidently

Buying Options: