Question 1

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

Options :

A : list trace VDN

B : list trace vector

C : display events

D : list trace station

Answer: B,D

Question 2

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

Options :

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 3

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Options :

A :

Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 4

In which document can the events tablebe found?

Options :

A : Troubleshooting Avaya Aura® Call Center Elite

B : Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C : Administrator Guide tor AvayaCommunication Manager

D : Feature Description and Implementation for Avaya Communication Manager

Answer: A

Question 5

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

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