Question 1

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

Options :

A : The trunk group must be H.323.

B : The FRL settings do not apply to HSR.

C : Set TSC to y and set CA-TSC to "as needed".

D : The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

Answer: D

Question 2

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

Options :

A : list trace VDN

B : list trace vector

C : display events

D : list trace station

Answer: B,D

Question 3

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 4

You are asked to resolve an Issue with little information except that there are reports of calls being

disconnected and calls in queue not receiving announcements. When you check the display events In the

Communication Manager (CM) there are several events that need to be researched.

Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 5

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

Options :

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

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