Question 1

Refer to the exhibit. 7492-X-page36-image6 Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1at 10:00?

Options :

A : The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

Question 2

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

Options :

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 3

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 4

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

Options :

A : list trace VDN

B : list trace vector

C : display events

D : list trace station

Answer: B,D

Question 5

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1

at 10:00?

Options :

A :

The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

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