Question 1

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel

system.

Which three core server applications require manual configuration during the installation process? (Choose

three.)

Options :

A : Media Director

B : Call Routing Server

C :

Interaction Data Server

D : Web Chat for IIS

E : Email Media Store

Answer: A,B,C

Question 2

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 3

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Options :

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Question 4

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

Options :

A :

Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 5

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1

at 10:00?

Options :

A :

The call will be routes to 2048

B : The call will queue to skill 1

C : The call will be disconnected

D : The call will be routed to 2049

Answer: C

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