Question 1

You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

Options :

A : Use the Event Type column.

B : Use the Event Data 1.

C : Use the Event Data 2

D : Use the Event Description.

Answer: B

Question 2

In which document can the events tablebe found?

Options :

A : Troubleshooting Avaya Aura® Call Center Elite

B : Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C : Administrator Guide tor AvayaCommunication Manager

D : Feature Description and Implementation for Avaya Communication Manager

Answer: A

Question 3

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

Options :

A : The trunk group must be H.323.

B : The FRL settings do not apply to HSR.

C :

Set TSC to y and set CA-TSC to "as needed".

D : The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

Answer: D

Question 4

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B : Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C : The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

Question 5

If your software is not working, what is the best practiceto determine how to fix the concern?

Options :

A : Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B :

Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

C :

The ability to get the software running immediately will solve all business needs.

D : Monitor logs and alerts for Information for a few months to determine the problem.

Answer: B

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