Question 1

When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?

Options :

A : on the User PC

B : on the voicemail server

C : on the Application Server

D : on the System SD card

Answer: D

Question 2

Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?

Options :

A : the Combination card

B : the VCM Card

C : the TCM8 Card

D : the Base Carrier Card

Answer: A

Question 3

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

Options :

A : Notify the customer that this is not a recommended practice.

B : Use a .csv format to import the Outlook contacts.

C : Add each Outlook contact individually to the personal directory.

D : Copy and paste all contacts from Outlook into the personal directory.

Answer: B

Question 4

The supervisor of the support hunt group needs to review the call recordings made for this group,

but currently only has access to recorded calls for the supervisors own account.

To allow reviewing of the support hunt group recordings, what needs to be done?

Options :

A :

Using the Manager application, edit the User by enabling œReplay All Recordings and adding the support group to the œReplay Recordings For list on the User Portal tab.

B :

Using the Manager application, edit the User by enabling œReplay All Recordings and add the support group to the œReplay Recordings For list on the Voice Recording tab.

C :

Using the Manager application, edit the Support group by adding the user to the œReplay Recordings list on the Members tab.

D :

Using the Manager application, edit the support group by enabling œReplay All Recordings and adding the user to the œReplay Recordings For list on the Voice Recording tab.

Answer: B

Question 5

Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?

Options :

A : System Status Application

B : Historical Reporting Application

C : Advanced Summary Reporter

D : Call Detail Reporter

Answer: A

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