Question 1

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

Options :

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B :

Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 2

What is a common indicator of customer health?

Options :

A : number of services purchased

B : number of licenses purchased

C : customer satisfaction metric

D : amount of money spent on the solution

Answer: C

Question 3

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Options :

A : completion of customer training

B : confirmation of customer business outcomes

C : review of product roadmap

D : scheduling of Quarterly Success Review

E : agreement of key stakeholders

Answer: B,D

Question 4

Which activity should happen after successful customer value realization?

Options :

A : Publish a case study that presents the customer success story.

B : Identify lessons learned and see how the engagement time can be shortened.

C : Fully engage in a feature planning session for the future.

D : Review usage, potential roadblocks, and bottlenecks to product engagement.

Answer: B

Question 5

What are the sources used to identify barriers?

Options :

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Free 820-605 Mock Exam – Practice Online Confidently