Free AB-100 Mock Exam – Practice Online Confidently

Which two components for the custom Al agent should you include in the application lifecycle management (ALM) process? Each correct answer presents part of the solution. NOTE; Each correct selection is worth one point. 

You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?

A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You configure Al Builder lead scoring models to influence opportunity summaries. Does this meet the goal?

You are evaluating a Microsoft Copilot Studio agent that supports Microsoft Dynamics 365 Customer Service representatives. You need to recommend a testing solution that meets the following requirements: Evaluates agent effectiveness during active sessions Validates whether the agent delivers accurate and helpful responses Provides measurable, actionable insights for continuous improvement What should you recommend?

A company has an AI solution that uses Azure OpenAI models. You need to recommend a governance solution that monitors and audits changes to model configurations and data usage. The solution must minimize administrative effort. What should you include in the recommendation?