Question 1

Your company has recently migrated to Salesforce and you need to configure the user interface to meet the company’s needs.

Which of the following is an example of user interface (UI) settings that can be configured declaratively?

Options :

A : Customizing page layouts using Visualforce pages

B : Creating custom fields using Apex code

C : Configuring search layout and search results display

D : Changing default record type for a profile using the API

Answer: C

Question 2

AW Computing (AWC) occasionally works with independent contractors, who the companystores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain thehistorical accuracy of the record.What should AWC use to track Contacts?

Options :

A : Use a partner community to track the Contacts.

B : Create a new Contact record for each agency.

C : Create a Junction object to track many-to-many relationship.

D : Enable Contacts to multiple Accounts.

Answer: D

Question 3

Which statement is true as it relates to Multi-select picklists and field dependency?

Options :

A : Multi-select picklists can be neither dependent picklists or controlling fields.

B : None of the above.

C : Multi-select picklists can be dependent picklists but not controlling fields.

D : Multi-select picklists can be dependent picklists and controlling fields.

Answer: C

Question 4

Which two actions should an administrator perform with Case escalation rules?Choose 2 answers

Options :

A : Re-open the Case.

B : Send email notifications.

C : Change the Case Priority.

D : Re-assign the Case.

Answer: B,D

Question 5

Lead record ownership was previously set to a Queue whenever new lead records were created in your Salesforce instance. The Chief Marketing Officer has dictated that this practice must be changed. The new process for Lead Ownership is to automatically assign ownership to an individual, based on the territory in which the lead resides, whenever the Lead is first created. What Salesforce feature would you utilize to fulfill this request?

Options :

A : Assignment Rule

B : Web-to-Lead

C : Escalation Rule

D : Web-to-Case

E : Workflow Rule

Answer: A

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