Question 1

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Options :

A : Activate the critical update in a sandbox.

B : Allow the critical update to auto-activate.

C : Activate the critical update in production.

D : Allow the critical update to auto-activate in a sandbox.

Answer: A

Question 2

An organization wants to ensure that cases are automatically assigned to the appropriate teams based on the type of case and its priority level.Which feature in Salesforce case management can be used to achieve this goal?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case teams

Answer: C

Question 3

The VP of Sales informs you that a Sales Executive who owns many account records has just left the company. The ownership of these accounts needs to be changed to the VP of Sales, immediately. What Data Management tool is best for quickly making these ownership changes?

Options :

A : Mass Transfer Records

B : Data Import Wizard

C : Data Loader

Answer: A

Question 4

The VP of Sales informs you that a Sales Executive who owns many account records has just left the company. The ownership of these accounts needs to be changed to the VP of Sales, immediately. What Data Management tool is best for quickly making these ownership changes?

Options :

A : Mass Transfer Records

B : Data Import Wizard

C : Data Loader

Answer: A

Question 5

Your company wants to ensure that all high-priority cases are assigned to a specific group of support agents.

Which feature of case management can you use to accomplish this?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case validation rules

Answer: C

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