Question 1

Sales Reps receive a 5% commission on all Opportunities that are closed/won. You need to add new fields on the Opportunity to calculate and show both the Commission Amount owed to the Sales Rep, along with the Remaining Amount that will go to the Company. What type of field can accommodate both of these values?

Options :

A : Text field

B : Currency field

C : Formula field with a Return Type of Currency

D : Number field

Answer: C

Question 2

Which report format allows you to group and summarize data by both rows and columns?

Options :

A : Tabular

B : Summary

C : Custom

D : Matrix

E : Joined

Answer: D

Question 3

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Options :

A : Auto - Response Rules

B : Validation Rule

C : Escalation Rule

D : Assignment Rule

Answer: C

Question 4

Cloud Kicks want to have consistency when communication with customers on cases. Thecompany has requested messages to be sent in an email channel with categories to help search for theproper message.which Solution Should be administrator suggest to meet this requirement?

Options :

A : Prebuilt Quick Texts

B : Prebuilt Email Templates.

C : Prebuilt Flow Templates.

D : Prebuilt Auto-Responses.

Answer: B

Question 5

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer

is set to true, the first screen is skipped and the user is directed to the second screen.

How should the administrator configure the decision element?

Options :

A : Use the equals operator and {!$GlobalConstant.True} as the value.

B : Use the equals operator and ''High Value Customer'' as the value.

C : Use the contains operator and {!$GlobalConstant.False} as the value.

D : Use the contains operator and ''High Value Customer'' as the value

Answer: A

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