Question 1

Which standard object architecture allows the creation of different page layouts, picklist values, and business processes for different types of records?

Options :

A : Master-Detail Relationship

B : Lookup Relationship

C : Junction Relationship

D : Record Types

Answer: D

Question 2

You need to capture additional custom Lead information onto Contact records during the Lead Conversion process. Which type of field mapping are you able to do in Salesforce in order to accomplish this?

Options :

A : Map custom Lead fields to standard Contact fields.

B : Map standard Lead fields to standard Contact fields.

C : Map standard Lead fields to custom Contact fields.

D : Map custom Lead fields to custom Contact fields.

Answer: D

Question 3

AW Computing has six sales teams in a region. These teams always consists of the same account

manager, engineer, and assistant.

What should the administrator configure to make it easier for teams to collaborate with the same

customer?

Options :

A : Enable and configure standard opportunity teams with splits.

B : Enable account teams and show the users how to set up a default account team.

C : Create a queue for each team and assign account ownership to the queue.

D : Propose the users manually share all their accounts with their teammates.

Answer: B

Question 4

Your Support Manager has requested a change be made to the owner of cases when assignment rules fail to locate an owner. What should you do to fulfill this request.

Options :

A : Create a Default Case Owner Case Team Role

B : Create a Predefined Case Team and Add a Team Member with the Team Role of Default Case Owner

C : Change the Automated Case User in Support Settings

D : Change the Default Case Owner in Support Settings

Answer: D

Question 5

What is the purpose of the Lightning App Builder?

Options :

A : To create custom Salesforce applications

B : To manage profiles and permission sets

C : To customize the user interface of Lightning pages

D : To configure the global actions in Salesforce

Answer: C

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