Question 1

Your company offers different support plans, and each plan has its own response time requirements. As a Salesforce Advanced Administrator, you need to configure the entitlement processes to ensure that each plan’s milestones are automatically applied to cases based on the related account’s support plan.What should you do to achieve this?

Options :

A : Create a separate entitlement process for each support plan and set entry criteria based on the account-s support plan

B : Create a single entitlement process with multiple milestones and use validation rules to apply the correct milestones

C : Create a single entitlement process with multiple milestones and use workflow rules to apply the correct milestones

D : Create a separate entitlement process for each support plan and use case assignment rules to apply the correct entitlement process

Answer: A

Question 2

Which of the following statements regarding Salesforce dashboards is true regarding data sources?

Options :

A : A Salesforce dashboard can only have one data source

B : A Salesforce dashboard can have multiple data sources

C : The data source for a Salesforce dashboard cannot be changed after it is created

D : The data source for a Salesforce dashboard is automatically created from the related Salesforce report

Answer: B

Question 3

When creating or modifying dashboard components, which of the following options is available to change the way data is presented in the component?

Options :

A : Grouping

B : Sorting

C : Formatting

D : Filters

Answer: C

Question 4

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder l month before their customer's planned expiration date. The administrator builds a flow to automate the process, which runs when a record is created, and tests several possible scenarios.

What win occur if the expiration date is changed from January 1 of the next year to yesterday?

Options :

A : The flow is unable to run and a flow error message Is sent to the user who Initiates the flow.

B : The Interview resumes 1 month before the original expiration date and will send the email at that rime.

C : The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month.

D : The resume event is recalculated and the email goes out to the account owner immediately.

Answer: A

Question 5

In a complex business model with Person Accounts, which of the following statements is true regarding the relationship between Person Accounts and Opportunities?

Options :

A : Person Accounts cannot be related to Opportunities

B : Person Accounts can only be related to Opportunities through a custom junction object

C : Person Accounts are automatically related to all Opportunities within the same territory

D : Person Accounts can be directly related to Opportunities, similar to Business Accounts

Answer: D

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