Question 1

A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.

What steps should the administrator perform to stop the fault messages from going to the consultant?

Options :

A : Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant-s name

B : Request an Email Log from Email Log Files in Setup and filter the request by the consultant-s email. Manually update any flows or processes listed on the log.

C : Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin-s email to the Apex Exception Email page in Setup.

D : Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.

Answer: C

Question 2

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 3

Which of the following statements regarding Salesforce dashboards is true regarding data sources?

Options :

A : A Salesforce dashboard can only have one data source

B : A Salesforce dashboard can have multiple data sources

C : The data source for a Salesforce dashboard cannot be changed after it is created

D : The data source for a Salesforce dashboard is automatically created from the related Salesforce report

Answer: B

Question 4

Universal Containers has made several changes to the custom objects and workflow rules in their development sandbox. They want to move these changes to the production environment.

Which of the following components can be included in a change set to ensure a successful deployment?

Options :

A : Apex classes and triggers

B : Standard objects and their custom fields

C : Report types and reports

D : Data, such as records and attachments

Answer: A

Question 5

An administrator is asked to create a report to calculate the year-over---year changed in the dollar amount of a company's opportunities.

What reporting tool should be used to complete this request?

Options :

A : A row-level formula to compare amounts grouped by year.

B : A joined report with two report blocks for each year

C : A custom summary formula with PARENTGROUPVAL function

D : A custom summary formula with the PREVGROUPVAL function.

Answer: D

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