Question 1

What is the role of Case Milestones in Case Management in Salesforce?

Options :

A : To track the amount of time taken to resolve a case

B : To assign cases to appropriate personnel

C : To track the status of cases

D : To provide customers with self-service options

Answer: A

Question 2

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforcemobile app.Which two types of pages could an administrator build and customize using the Lightning App Builder?Choose 2 Answers

Options :

A : User Page

B : Dashboard page

C : App page

D : Record Page

Answer: C,D

Question 3

A company is using the standard object “Account” to track customer information.Which of the following is true about the relationship between the Account object and the standard object “Contact”?

Options :

A : The Account object has a master-detail relationship with the Contact object

B : The Account object has a lookup relationship with the Contact object

C : The Contact object has a lookup relationship with the Account object

D : The Contact object has a master-detail relationship with the Account object

Answer: A

Question 4

The administrator at Cloud Kicks has created an approval process for time off requests.Which two automated actions are available to be added as part of the approval process?Choose 2 answers

Options :

A : Field Update

B : Chatter Post

C : Auto launched Flow

D : Email Alert

Answer: A,D

Question 5

Your company wants to ensure that all high-priority cases are assigned to a specific group of support agents.Which feature of case management can you use to accomplish this?

Options :

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case validation rules

Answer: C

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