Question 1

The administrator for AW Computing is working with a user who is having trouble loggingin to salesforce.What should the administrator do to identify why the user is unable to login?

Options :

A : Review the Security token.

B : Review the password history.

C : Review the Password policies.

D : Review the Login history

Answer: D

Question 2

Cloud Kicks has a custom object called Shipments. The Company wants to see all theshipment items from an Account page. When an Account is deleted, the shipments should remain.What type of relationship should the administrator make between Shipments and Account?

Options :

A : Shipments should have a lookup to Account.

B : Accounts should have a lookup to Shipments.

C : Shipments should have a master-detail to Accounts.

D : Accounts should have a master-detail to Shipments.

Answer: A

Question 3

When should you, as a System Administrator, consider using the AppExchange?

Options :

A : When you need to submit a case to Salesforce support.

B : When you wish to submit an enhancement idea to Salesforce.

C : When you need to purchase additional Salesforce licenses for new users in your org.

D : When standard Salesforce functionality needs to be extended for features that are beyond either your time or ability to create.

Answer: D

Question 4

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.the administrator configure to help with these issues?

Options :

A : Einstein Activity Capture

B : Einstein Opportunity Scoring

C : Einstein Search Personalization Einstein Lead Scoring

Answer: B

Question 5

Which feature can be used to ensure that cases are assigned to the correct agent based on their skills and workload?

Options :

A : Assignment rules

B : Escalation rules

C : Auto-response rules

D : Workflow rules

Answer: A

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