Free ADX361 Mock Exam – Practice Online Confidently

Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate oncases.What should they consider before implementation?

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CKalso uses Slack internally.What should the consultant recommend?

Universal Containers wants to notify support managers when a new case has been untouched for more than 2business hours.Which approach should a consultant implement?

Universal Containers provides customers with different service levels based on their services agreement. TheVP of customer service wants touse Service Cloud to track when cases have yet to reach certain stages and ensure that senior management isalerted accordingly.Which feature should a consultant recommend to address this requirement?

Universal Containers would like to set up Salesforce to automatically route cases to the appropriate servicereps based on the following criteria:• Cases are generated via email, web form, or Experience site.• Service reps should be able to handle three cases at a time.• Service reps should be able to choose whether to accept new cases.• The service rep's manager should have insight into the rep's workload.Which tool should the administrator use to route cases based on the support team's requirements?