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Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?
In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.Which generative AI feature should help UC address this issue?
Universal Containers’ data science team is hosting a generative large language model (LLM) on AmazonWeb Services (AWS).What should the team use to access externally-hosted models in the Salesforce Platform?
A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?
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