Question 1

Choose 1 option.Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.Which Testing Center feature meets that need?

Options :

A : Al-generated synthetic test utterances based on natural language variations

B : Uploading only a small set of manually written prompts

C : Relying on live customer logs to capture phrasing diversity after deployment

Answer: A

Question 2

Choose 1 option.Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a webexperience. UC uses aDigital Experience site and wants to enable messaging for logged-in users. The customer needs to pass themembership numberto the agent for which a pre-chat variable is available.What is a required step to connect the agent to the Digital Experience site using Messaging for In-App andWeb?

Options :

A : Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.

B : Create an Omni-Channel flow that routes messages to the agent.

C : Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.

Answer: B

Question 3

An Agentforce wants to use the related lists from an account in a custom prompt template.What should the Agentforce Specialist consider when configuring the prompt template?

Options :

A : The text encoding (for example, UTF-8, ASCII) option

B : The maximum number of related list merge fields

C : The choice between XML and JSON rendering formats for the list

Answer: B

Question 4

After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response?

Options :

A : Presence Penally

B : Variability

C : Temperature

Answer: C

Question 5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

Options :

A : Generation is grounded with conversation context, Knowledge articles, and cases.

B : Generation is grounded with existing conversation context only.

C : Generation is grounded with conversation context and Knowledge articles.

Answer: A

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