Question 1

A leading online retail company is looking to enhance their customer experience using Salesforce’s AI capabilities.Which AI-driven feature can help them predict which products a customer is likely to buy next based on their browsing and purchasing habits?

Options :

A : AI-driven content management for creating appealing product descriptions

B : AI-based predictive analytics to forecast product trends

C : AI-enhanced personalization algorithms for product recommendations

Answer: C

Question 2

Sophie, a sales manager, is keen on understanding how likely certain opportunities are to close based on historical data and current deal specifics. She wants an AI tool that predicts sales outcomes.

Which AI capability within Salesforce CRM would best serve Sophie’s purpose?

Options :

A : Einstein Discovery

B : Einstein Prediction Builder

C : Einstein Voice

Answer: B

Question 3

Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?

Options :

A : Create personalized emails

B : Resend emails to inactive recipients

C : Remove invalid email addresses

Answer: A

Question 4

Alex is a data analyst working for a healthcare provider. During a routine audit, he observed that some patients’ records were missing vital data like allergies or medical history, which could pose serious risks during treatments.

What aspect of data quality is underlined in this situation?

Options :

A : Completeness

B : Relevance

C : Validity

Answer: A

Question 5

Which type of bias results from data being labeled according to stereotypes?

Options :

A : Association

B : Societal

C : Interaction

Answer: B

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