Question 1

The Cloud technical team is assessing the effectiveness of their AI development processes? Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution?

Options :

A : Ethical AI Prediction Maturity Model

B : Ethical AI Process Maturity Model

C : Ethical AI practice Maturity Model

Answer: B

Question 2

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

Options :

A : Ignoring the AI-s recommendations and manually approving loans for everyone to maintain equality

B : Analyzing the data sources and the AI model to understand the reason for the bias and then refining the model while collaborating with community leaders

C : Increasing marketing efforts in those neighborhoods to balance out the loan distribution

Answer: B

Question 3

You are a Salesforce AI consultant for MetroBank. They aim to build an AI system that can understand and respond to customer queries in real-time, adapt to changing regulations, and also have the capacity to learn from historical financial data and transactions without human intervention.Which type of AI would best address MetroBank’s needs?

Options :

A : Reactive Machines

B : Narrow AI

C : Limited Memory AI

Answer: C

Question 4

A sales representative at TechCorp wants to utilize Salesforce AI capabilities to predict which leads are most likely to convert into sales.

Which Einstein AI feature should she consider using?

Options :

A : Einstein Vision

B : Einstein Prediction Builder

C : Einstein Language

Answer: B

Question 5

How does an organization benefit from using AI to personalize the shopping experience of online customers?

Options :

A : Customers are more likely to share personal information with a site that personalizes their experience.

B : Customers are more likely to be satisfied with their shopping experience.

C : Customers are more likely to visit competitor sites that personalize their experience.

Answer: B

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