Question 1

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims

to deploy it to the service team.

Which key consideration should the AI Specialist keep in mind for this deployment?

Options :

A : Assign the Agentforce for Service permission to the Service Cloud users.

B : Assign the standard service actions to Agentforce Service Agent.

C : Review and test standard and custom Agent topics and actions for Service Center use cases.

Answer: C

Question 2

What is a key advantage of using standard copilot actions in Einstein Copilot?

Options :

A : They allow for highly customized workflows tailored to specific business needs

B : They require extensive coding knowledge to implement

C : They are pre-built actions that can be easily deployed with minimal configuration

D : They are designed to work exclusively with third-party applications

Answer: C

Question 3

An organization wants to monitor the adoption of Einstein Copilot among its customer service agents and identify areas for improvement. What is the most appropriate approach for tracking and evaluating Copilot usage?

Options :

A : Analyze the frequency of Copilot actions across all agents using Salesforce dashboards

B : Conduct weekly surveys asking agents if they are using Copilot

C : Set monthly targets for Copilot usage and penalize agents who do not meet them

D : Assign a team member to manually track Copilot usage by observing agent workflows

Answer: A

Question 4

An Al Specialist is tasked with configuring a generative model to create personalized sales emails

using customer data stored in Salesforce. The AI

Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and

data privacy are critical concerns for the client.

How should the AI Specialist integrate the custom LLM into Salesforce?

Options :

A : Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

B : Add the fine-tuned LLM in Einstein Studio Model Builder.

C : Enable model endpoint on OpenAl and make callouts to the model to generate emails.

Answer: B

Question 5

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

Options :

A : REST API

B : Metadata API

C : SOAP API

Answer: A

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