Question 1

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

Options :

A : By automatically balancing order processing tasks across multiple orchestration items

B : By automatically balancing order processing tasks across multiple orchestration queues

C : By automatically queuing the fulfillment request to retry according to predefined retry policy.

D : By automatically queuing the fulfillment request to retry according to fallout analysis report.

Answer: C

Question 2

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Options :

A : Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

B : Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

C : Introduce customer data management system as a part of digital transformation to keep customer data up to date

D : Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Answer: A

Question 3

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options :

A : Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B : Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C : Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D : Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Answer: C

Question 4

Universal containers (UC) provides internet service and recently purchased Industries order Management(OM) licenses for their B2B use cases. They have the following requirements:•Product must be grouped during decomposition in order to send products to the billing system based onlocation•After grouping the ordered items based on location, send the respective codes to same billing system for eachlocationWhich three steps should a consultant take when designing a solution for these requirement?

Options :

A : Split the order into multiple order and group order items based on the service location

B : Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C : Use the CPQ multisite feature and group the service locations and create orders for each group

D : After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Answer: A,B,D

Question 5

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Options :

A : Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B : Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C : Accommodate the feature since otherwise business representative will not accept the iteration results.

D : Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Answer: D

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