Question 1

Which object in Salesforce Energy and Utilities Cloud is used to track outage incidents?

Options :

A : Meter

B : Outage Incident

C : Panel

D : Account

Answer: B

Question 2

How does Salesforce Energy and Utilities Cloud support customer engagement?

Options :

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 3

Which object in Salesforce Energy and Utilities Cloud is used to track service appointments for utility technicians?

Options :

A : Invoice

B : Consumption Reading

C : Service Appointment

D : Contract

Answer: C

Question 4

Which object in Salesforce Energy and Utilities Cloud is used to store historical billing data?

Options :

A : Bill

B : Contract

C : Historical Bill

D : Consumption Reading

Answer: C

Question 5

Which object in Salesforce Energy and Utilities Cloud is used to manage customer inquiries and complaints?

Options :

A : Contract

B : Case

C : Bill

D : Communication Log

Answer: B

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