Question 1

How does Salesforce Energy and Utilities Cloud support customer engagement?

Options :

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 2

What is the custom object in Salesforce Energy and Utilities Cloud that tracks energy consumption readings for residential customers?

Options :

A : Meter Reading

B : Energy Audit

C : Service Appointment

D : Pricing Plan

Answer: A

Question 3

Which object in Salesforce Energy and Utilities Cloud is used to track outage incidents?

Options :

A : Meter

B : Outage Incident

C : Panel

D : Account

Answer: B

Question 4

Which object in Salesforce Energy and Utilities Cloud is used to manage customer inquiries and complaints?

Options :

A : Contract

B : Case

C : Bill

D : Communication Log

Answer: B

Question 5

How does Salesforce Energy and Utilities Cloud enable proactive customer communication?

Options :

A : By offering real-time market insights to utility companies.

B : By automating billing and payment processes for customer

C : By integrating with legacy systems for customer communication.

D : By providing automated alerts, notifications, and personalized communications based on customer preferences and energy consumption patterns.

Answer: D

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