Question 1

What is defined here: "Keep tabs on service resources and enable smarter scheduling with resource geolocation tracking."

Options :

A : Geolocation Tracking

B : Service Reports

C : Work Order Overview Screen

D : Salesforce Knowledge Integration

Answer: A

Question 2

Which one is NOT one of the benefits which can be gotten via the Schedule Automation?

Options :

A : More Scheduled Appointments

B : Reduced average travel time.

C : Improved customer interaction.

Answer: C

Question 3

Are there special permission sets that can be used if the field service is delegated to contract workers?

Options :

A : No

B : Yes

Answer: B

Question 4

Can Work Orders and Work Order Line Items' page Layouts be modified to include new fields?

Options :

A : Yes

B : No

Answer: A

Question 5

If you wanted an optimized scheduled day within a territory after a sudden change (eg. one of the workers is sick and can't work). Which Schedule Optimization would you use?

Options :

A : Resource Optimization

B : In Day Optimization

C : Global Optimization

Answer: B

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