Question 1

If you wanted an optimized scheduled day within a territory after a sudden change (eg. one of the workers is sick and can't work). Which Schedule Optimization would you use?

Options :

A : Resource Optimization

B : In Day Optimization

C : Global Optimization

Answer: B

Question 2

If appointments are scheduled automatically, will work rules ever be violated?

Options :

A : No

B : Yes

Answer: B

Question 3

Are there special permission sets that can be used if the field service is delegated to contract workers?

Options :

A : No

B : Yes

Answer: B

Question 4

What is defined here: "displays information about a work orderâ€™s service appointments, line items, asset history, and more."

Options :

A : Work Order Overview Screen

B : Salesforce Knowledge Integration

C : Service Reports

D : Geolocation Tracking

Answer: A

Question 5

What is the most basic permission set required to access the Field Service Lightning objects and app?

Options :

A : The Field Service Standard user permission .

B : The Field Service Dispatcher.

C : Field Service Admin License

Answer: A

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