Question 1

Alternatively, instead of creating a singular Product item record and stating the quantity of that product. Can one Product Item record be created PER ITEM and a serialized number be used to track them?

Options :

A : Yes

B : No

Answer: A

Question 2

How can the sharing settings of Work Orders, Work Order Line Items and service appointments NOT be changed?

Options :

A : And then open up access and editability to those objects on a profile or permission set basis.

B : Change the Sharing settings of all of those objects to private (or public read-only).

C : Use the Service Console to set the correct sharing settings.

Answer: C

Question 3

Which Scheduling policy is described here: "Like the Customer First policy. But this policy also allows mobile workers to share their time between territories for better service coverage."

Options :

A : Emergency

B : Customer First

C : High Intensity

D : Soft Boundaries

Answer: D

Question 4

Is the Dependency field, which tracks the dependency value of an appointment with another appointment, a standard field on the Appointment page layout, or must it be added?

Options :

A : It is there by default.

B : It must be added

Answer: B

Question 5

What is described here: "It is a record that tracks the work to be performed on a customer and is, generally, associated with a Work Order or Work Order Line Item."

Options :

A : Dashboard

B : Field Service Scheduler

C : Report

D : Field Service Appointment

Answer: D

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