Question 1

A company has decided to use Loyalty Management for customer retention, which will lead to increasedrevenue. Based on market research, the company decided to make the points available for its Loyalty ProgramMembers after the return period of 14 days is over.What is the best solution to meet the company's business requirements?

Options :

A : Install App Exchange

B : Enable Pending Points

C : Enable Deferred Points

D : Enable Escrow Points

Answer: C

Question 2

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Options :

A : Send Loyalty Promotion Segments to marketing Cloud

B : Automatically Add a New Individual Relationship

C : Activating and Publishing the Segment

D : Enable Connector Settings on all the Loyalty Objects

E : Enable Service Connector for Promotion Escalations.

Answer: A,C,D

Question 3

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B

Question 4

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher hasthe requirements.A total of two vouchers will be issued to the member.The first voucher has a face value of $100, and the second voucher has a face value of $200.Both vouchers must be used within three months after the first voucher’s disbursement date.The first voucher will be issued to the members over a period of a month.Which voucher definition settings will fulfill the new voucher’s requirements?

Options :

A : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

B : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C : Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

Answer: B

Question 5

A loyalty Program would like to set up a new process where a push notification or email will be sent to theclient immediately after a voucher is added to their member account within Salesforce Marketing Cloud.The notification message will require the “first name” and the “membership number” to personalize themessage and, a custom object named“voucher issued” with the necessary data attributes.Which option for the entry event should be selected as the preferred implementation approach that can meetthe requirements with the least amount of development effort?

Options :

A :

B :

C :

D :

Answer: A

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