Question 1

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

Options :

A : Create a Decision Tree using Flows with a leaf for every combination

B : Create a Loyalty Process with different rules to manage every combination

C : Create a Decision Table and define the Redemption Catalogue as business rules.

D : Create an Apex Class and implement a Redemption Catalogue engine.

Answer: C

Question 2

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyaltyprogram with minimal development time. However, its current Loyalty enginerequires several complex system integrations with its marketing and customerservice platforms. A Technical Consultant is brought in to assess the company'sbusiness requirements and recommend a feasible solution to deliver the desiredLoyalty program for its customers.Which two seamless integrations within the Salesforce ecosystem, doesSalesforce Loyalty Management offer that can be easily enabled by the TechnicalConsultant to meet the customer's business requirement?

Options :

A : Salesforce Service Cloud

B : Third-party Customer Data Platform (CDP)

C : Supplier and Partner Ecosystem

D : Salesforce Marketing Cloud

Answer: A,D

Question 3

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning tolaunch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal. Which two steps should UC consider during the implementation of the new Loyalty Program?

Options :

A : Assign the existing Loyalty Member Portal to the new Loyalty Program too.

B : Use existing Experience Cloud components to handle the same design and functionalities.

C : Create new Experience Cloud Components for the new Loyalty Member Portal.

D : Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

Answer: B,D

Question 4

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

Options :

A : The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B : Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

C : Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D : Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

Answer: B

Question 5

A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process. Which two components should the Consultant select for this process?

Options :

A : A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

B : A flow to schedule and process the custom object-s pending records and another flow to perform tier-upgrade orchestration process

C : A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process

D : A data-processing-engine (DPE) to identify the qualified members

Answer: C,D

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