Question 1

A customer service representative for a bank is on the phone with a prospect and wants to promote the nextbest offer based on digital behaviour. How would they accomplish this in service cloud?

Options :

A : The agent uses a customized next best offer widget powered by the interaction studio connector

B : Leverage service cloud to inform IS in real-time

C : Use machine learning to serve product/ content recommendations in email sent by your ESP

D : Manually sync data from Interaction studio to service cloud

Answer: A

Question 2

Which ingredient shows a vistor products or content based on a "people like me" algorithm?

Options :

A : Similar Items

B : Trending

C : Collaborative Filtering

D : Co Browser

Answer: C

Question 3

Which feature allows a business user to overlay campaign creation and editing directly on their website?

Options :

A : Javascript Beacon

B : Visual Editor

C : Web SDK

D : Web Extension

Answer: C

Question 4

What attribute and value is passed in the event API request for returning server side campaigns? [check]

Options :

A : Source = Server

B : Server Side messages = 1

C : Server side are always returned

D : Server side = true

Answer: A

Question 5

What are three areas a business user can apply custom catalog dimensions?

Options :

A : Template filtering

B : Segmentation

C : Reporting

D : Recipe exclusions and boosting

E : Campaign targeting

Answer: A,C,D

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