Question 1

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options :

A : Install the ERM for PSS Managed Package

B : Enable Person Account

C : Enable Email-to-Case

D : Enable Web-to-Case

E : Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Question 2

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?

Options :

A : Perform UAT testing to find defects in the code

B : Set up IP restrictions to control who can access the website and when

C : Identify expensive processes to offload to asynchronous processes.

D : Implement CDN and waiting rooms

E : Analyze and test the application for the expected load with a load testing tool

Answer: C,D,E

Question 3

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

Options :

A : OmniStudio Tracking Service

B : Field tracking services

C : Event Monitoring

D : Roll Up libraries

Answer: A

Question 4

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Options :

A : Enable the Salesforce Spam Check for Experience Sites.

B : Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires Login."

C : Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

D : Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.

E : Set the external organization-wide default sharing settings for grant applications objects to Private.

Answer: D,E

Question 5

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

Options :

A : Assign permissions and permission sets for application forms

B : Enable Intelligent Document Automation

C : Turn on Document Checklist

D : Create a document type under Notes and Attachment

E : Create a Document Type

Answer: B,C,E

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