Question 1

Your organization is planning to integrate Salesforce with an external customer support system. The aim is to provide better customer experience and improve the overall service process. In this scenario, which of the following should be included as integration requirements for successful CRM operation?

Options :

A : Synchronization of product data only

B : Real-time data access and visibility into customer support interactions

C : Synchronization of marketing data only

D : No data visibility, to protect customer data

Answer: B

Question 2

Your company has a use case where they want to import bulk data from an external system into Salesforce. This operation will be performed on a weekly basis and requires data transformation before import. Which components would create a solution that meets this business requirement?

Options :

A : Outbound Messaging, Apex Triggers, and Workflow Rules

B : SOAP API, Validation Rules, and Apex Classes

C : Data Import Wizard, Apex Classes, and Process Builder

D : Data Loader, ETL Tool, and Batch Apex

Answer: D

Question 3

Your organization wants to integrate Salesforce with an email marketing tool. The goal is to automatically send an email campaign to a customer when their status changes to “Premium”. Which of the following is a key functional requirement for this integration?

Options :

A : The integration solution must provide 99.9% uptime

B : The integration solution must send an email campaign to a customer when their status changes to "Premium"

C : The integration solution must be able to handle large volumes of data

D : The integration solution must have a user-friendly interface

Answer: B

Question 4

Only authorized users are allowed access to the EBS and the Enterprise DMS.

Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.

Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?

should an integration consultant consider while integrating the DMS and ESB with Salesforce?

Choose 3 answers

Options :

A : Users should be authorized to view information specific to the customer they are servicing without a need to search for customer.

B : Identify options to maintain DMS and EBS authentication and authorization details in Salesforce.

C : Consider Enterprise security needs for access to DMS and EBS.

D : Consider options to migrate DMS and EBS into Salesforce.

E : Users should be authenticated into DMS and EBS without having to enter username and password.

Answer: A,C,E

Question 5

A multinational company uses a legacy system for its operations, which cannot be replaced due to its deep embedding in the business process. This system is not API friendly and uses batch files for data transfer. The company recently adopted Salesforce and is now looking to synchronize account data between the legacy system and Salesforce. Given these business requirements, how would you identify the current system landscape and determine what standards, limitations, boundaries, and protocols exist?

Options :

A : Utilize Salesforce APIs to extract data from the legacy system

B : Establish a middleware solution to bridge between Salesforce and the legacy system, handling data transfer

C : Force the legacy system to become API friendly and then use Salesforce APIs to establish connectivity

D : Implement changes in the business process to exclude the legacy system.

Answer: B

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