Question 1

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

Options :

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 2

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.Which two considerations should an administrator remember about roll-up summary fields?Choose 2 answers

Options :

A : Roll-up types include COUNT, SUM, and AVG.

B : Roll-up summary fields are created on the master side of a master-detail relationship.

C : Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

D : Rollup fields are calculated prior to save.

Answer: B,C

Question 3

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

Options :

A : Schedule Apex jobs.

B : Delete all workflow rules.

C : Add an invocable process.

D : Consolidate automation tools.

Answer: D

Question 4

A company needs to track the total value of opportunities by a particular product.

Which type of custom field should be created on the Opportunity object to track this information?

Options :

A : Text

B : Date

C : Currency

D : Picklist

Answer: C

Question 5

Emily is an Advanced Administrator and needs to move metadata from one sandbox to another.

Which of the following is a best practice when using change sets to move metadata between environments?

Options :

A : Ensure that all metadata is selected in the change set

B : Wait for the change set to deploy automatically

C : Deploy to the production environment first, then to the sandboxes

D : Test the change set in a sandbox before deploying to production

Answer: D

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