Question 1

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?

Options :

A : Entitlements

B : Case Escalation Rules

C : Case Assignment Rules

D : Omni-Channel Routing

Answer: D

Question 2

Your organization has recently implemented Salesforce and has a mix of internal and external users. As a Salesforce Certified Advanced Administrator, you need to ensure that external users are authenticated using an external identity provider, while internal users continue to use the Salesforce authentication.Which approach should you take?

Options :

A : Implement Single Sign-On (SSO) for both internal and external users

B : Implement Single Sign-On (SSO) for external users only

C : Implement Two-Factor Authentication (2FA) for external users only

D : Implement Delegated Authentication for external users only

Answer: B

Question 3

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.

What type of field will satisfy these requirements?

Options :

A : Formula (Text)

B : Text Area (Long)

C : Text Area

D : Text Area (Rich)

E :

Answer: C

Question 4

When creating or modifying dashboard components, which of the following options is available to change the way data is presented in the component?

Options :

A : Grouping

B : Sorting

C : Formatting

D : Filters

Answer: C

Question 5

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.Which of the following options would be the best way to achieve this?

Options :

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Free Advanced-Administrator Mock Exam – Practice Online Confidently

Buying Options: