Question 1

Which type of parent fields will be left blank in a service report?

Options :

A : Lookup Fields

B : Rollup Summary Fields

C : Auto Number

D : Formula Fields

Answer: B

Question 2

How can the sharing settings of Work Orders, Work Order Line Items and service appointments NOT be changed?

Options :

A : And then open up access and editability to those objects on a profile or permission set basis.

B :

Change the Sharing settings of all of those objects to private (or public read-only).

C : Use the Service Console to set the correct sharing settings.

Answer: C

Question 3

What happens to the child appointment records of a Work Order or Work Orders Line Item if the parent record gets deleted?

Options :

A : They get re-assigned

B : They get deleted too

C : The Work Order Line Item will become a Work Order.

Answer: B

Question 4

Can the Street Level Routing Cache be deleted?

Options :

A : Yes, it is a good practice to do so every 30 days.

B : No

C :

Yes but it is not recommended.

Answer: C

Question 5

Is the Dependency field, which tracks the dependency value of an appointment with another appointment, a standard field on the Appointment page layout, or must it be added?

Options :

A : It is there by default.

B : It must be added

Answer: B

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