Question 1

Can Work Rules be set to influence schedule optimisation to take into account the Service Resource Preferences?

Options :

A : No

B : Yes

Answer: B

Question 2

How can the sharing settings of Work Orders, Work Order Line Items and service appointments NOT be changed?

Options :

A : And then open up access and editability to those objects on a profile or permission set basis.

B :

Change the Sharing settings of all of those objects to private (or public read-only).

C : Use the Service Console to set the correct sharing settings.

Answer: C

Question 3

What happens to the child appointment records of a Work Order or Work Orders Line Item if the parent record gets deleted?

Options :

A : They get re-assigned

B : They get deleted too

C : The Work Order Line Item will become a Work Order.

Answer: B

Question 4

Which one is NOT one of the benefits which can be gotten via the Schedule Automation?

Options :

A : More Scheduled Appointments

B : Reduced average travel time.

C : Improved customer interaction.

Answer: C

Question 5

Can Knowledge articles be attached to Work Type records? For example, a Document where it explains the technical procedure to be implemented?

Options :

A : Yes

B : No

Answer: A

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