Question 1

An Agentforce wants to use the related lists from an account in a custom prompt template.What should the Agentforce Specialist consider when configuring the prompt template?

Options :

A : The text encoding (for example, UTF-8, ASCII) option

B : The maximum number of related list merge fields

C : The choice between XML and JSON rendering formats for the list

Answer: B

Question 2

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is usingPDF files as a knowledge source.How should UC troubleshoot this issue?

Options :

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 3

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching

against knowledge articles.

Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides

excellent summaries of the

knowledge articles, but seems completely unaware of the PDF attachments.

How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options :

A :

Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.

B :

Enable 'Include Related Attachments’ for Knowledge-- kav and map the ContentDocumentLink unstructured data model object (UDMO).

C :

Use Data Cloud's ‘Include Attachments’ option and select the ContentDocumentVersion unstructured data model object (UDMO).

Answer: C

Question 4

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using

PDF files as a knowledge source.

How should UC troubleshoot this issue?

Options :

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 5

Choose 1 option.Coral Cloud Resorts is uploading thousands of new HTML knowledge articles files for a resort launch.To ensure Agentforce retrieves accurate responses quickly, which chunking strategy should be used whencreating a new index?

Options :

A : Semantic-based passage extraction

B : Conversation-based chunking

C : Section-aware chunking

Answer: C

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