Question 1

An Agentforce wants to use the related lists from an account in a custom prompt template.What should the Agentforce Specialist consider when configuring the prompt template?

Options :

A : The text encoding (for example, UTF-8, ASCII) option

B : The maximum number of related list merge fields

C : The choice between XML and JSON rendering formats for the list

Answer: B

Question 2

Coral Cloud Resorts wants visibility into credit usage associated with testing.

Which feature supports this?

Options :

A : Agentforce Analytics

B : B. Digital Wallet

C : Testing Center

Answer: C

Question 3

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

Options :

A : Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.

B : Data Cloud stores and manages the Indexed Knowledge articles.

C : Data Cloud provides the real-time data streams that update the Knowledge articles.

Answer: B

Question 4

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searchingagainst knowledge articles.Knowledge articles have PDF attachments that add critical details. UC reports that the agent providesexcellent summaries of theknowledge articles, but seems completely unaware of the PDF attachments.How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options :

A : Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.

B : Enable 'Include Related Attachments’ for Knowledge-- kav and map the ContentDocumentLink unstructured data model object (UDMO).

C : Use Data Cloud's ‘Include Attachments’ option and select the ContentDocumentVersion unstructured data model object (UDMO).

Answer: C

Question 5

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

Options :

A : When the goal is to streamline customer support processes and improve response times

B : When the main objective is to enhance data security and compliance measures

C : When the focus is on optimizing marketing campaigns and strategies

Answer: A

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