Question 1

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using

PDF files as a knowledge source.

How should UC troubleshoot this issue?

Options :

A : Analyze the data mapping between source fields and Data Cloud object fields.

B : Check that the agent has the PDF file field permission access for the data library.

C : Verify the retriever's filter criteria and data source connection.

Answer: C

Question 2

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate asummary of all related opportunities for a given Account.Which grounding technique should the Al Specialist use to include data from the related list of opportunitiesin the prompt template?

Options :

A : Use the merge fields to reference a custom related list of opportunities.

B : Use merge fields to reference the default related list of opportunities.

C : Use formula fields to reference the Einstein related list of opportunities.

Answer: B

Question 3

What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Agent is enabled?

Options :

A : View the user click path that led to each copilot action.

B : View session data including user Input and copilot responses for sessions over the past 7 days.

C : Generate details reports on all Copilot conversations over any time period.

Answer: B

Question 4

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Options :

A : Recreate the flow using the Agentforce agent user.

B : Assign the Manage Users permission to the Agentforce Agent user.

C : Assign the Run Flows permission to the Agentforce Agent user.

Answer: C

Question 5

At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales repsstruggle with objectionhandling and price negotiations for complex deals. The manager lacks the time to personally guide each salesrep through their specific customer scenarios before their critical meetings. The junior sales reps have askedfor a tool that would allow them topractice their pitches by simulating tough conversations and receive personalized feedback that is specific tothe commerce opportunity they are working on.Which Salesforce solution should an Agentforce Specialist recommend?

Options :

A : Employee Coach

B : SDR Agent

C : Sales Coach

Answer: C

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