Question 1

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its

catalog.

Which type of prompt template should UC use?

Options :

A : Record summary prompt template

B : Email generation prompt template

C : Flex prompt template

Answer: C

Question 2

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

Options :

A : A data pipeline, an indexing engine, and a query processor

B : A data connector, an analytics dashboard, and a workflow rule

C : A data stream, a search index, and a retriever

Answer: C

Question 3

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?

Options :

A : Use the standard Agent action.

B : Create a custom Agent action calling a flow.

C : Create a custom Agent action calling an Apex class.

Answer: A

Question 4

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

Options :

A : When the goal is to streamline customer support processes and improve response times

B : When the main objective is to enhance data security and compliance measures

C : When the focus is on optimizing marketing campaigns and strategies

Answer: A

Question 5

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aimsto deploy it to the service team.Which key consideration should the Agentforce Specialist keep in mind for this deployment?

Options :

A : Assign the Agentforce for Service permission to the Service Cloud users.

B : Assign the standard service actions to Agentforce Service Agent.

C : Review and test standard and custom Agent topics and actions for Service Center use cases.

Answer: C

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