Question 1

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool: • Build an order management solution in B2C Commerce using order management APIs• Purchase Salesforce Order Management• Build a custom order management solution using their own development teamWhich three statements should a Solution Architect use to support using the Salesforce Order Managementsolution?Choose 3 answers

Options :

A : Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.

B : B2C Commerce order management does not support complex or advanced use cases.

C : The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org

D : Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization

E : Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration

Answer: B,C,D

Question 2

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service. Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

Options :

A : Ability to create a B2C storefront using Digital Experiences.

B : Ability to de-duplicate and create a single customer identity.

C : Ability to allow the agent to see purchase history to support case management

D : Ability to have a customer leave a journey when they have an escalated case.

Answer: B,C

Question 3

Your project has 4 storefronts for different branches. Everyday at 4.00 am runs a job to import inventories, master catalog and storefronts for each of those sites. You’re in charge of job configuration, given this information what should be the best approach to achieve it?

Options :

A : First flow with organization scope to import master catalog, another flow with 4 steps to import each storefront catalog with site scope and in parallel inventory import with organization scope.

B : None of these answers are correct

C : 2 flows needed. First one to import master catalog with organization scope and in parallel import storefronts with site scope and second flow to import the inventory with organization scope

D : 3 flows are needed. First master catalog with organization scope. Second flow is to import storefront catalogs with site scope and last to import inventory with organization scope.

Answer: A

Question 4

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use. Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

Options :

A : Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

B : Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards

C : B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

D : Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.

Answer: B

Question 5

A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys. Which two actions are needed to enable an Abandoned Cart Journey? Choose 2 answers

Options :

A : Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions

B : Integrate product, order, and customer data feeds into Service Cloud objects

C : Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud

D : Implement the Marketing Cloud coilect.js through the storefront by using the Connector-s reference implementation

Answer: C,D

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