Question 1

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling

solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long

turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their

customers and do not collaborate with each other. The company wants to streamline and improve the customer

experience from end to end, including new communication channels and digital self-service offerings.

How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

Options :

A :

Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.

B : Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

C : Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.

D : Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

Answer: D

Question 2

In Field Service Lightning: Can a Required Skill and Skill Levels be set for a Work Type?

Options :

A : No

B : Yes

Answer: B

Question 3

Does Salesforce connect require the copy of accessed data into Salesforce?

Options :

A : No

B : Yes

Answer: A

Question 4

Which type of Salesforce License is defined here: Regulate functionality to given features in an Org.

Options :

A : Add-On

B : Platform License

C : Edition

D : User License

E : Permission Set License

Answer: B

Question 5

Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.What is the appropriate next step 'or the Solution Architect?

Options :

A : Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

B : Propose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

C : Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

D : Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Answer: C

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