Question 1

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use. Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

Options :

A : Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

B : Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards

C : B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.

D : Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.

Answer: B

Question 2

In Reports and Dashboards tools you find some requests with a very poor cache hit ratio (less than 20%). What

can you do in order to increase cache hit ratio and improve website performance? Here a few examples of

triggered URL:

- https://www.myawesomewebsite.com/products?sz=48&start=0&srule=price-low&campaign=ads1

- https://www.myawesomewebsite.com/products?start=0&sz=48&srule=price-low&campaign=ads2

- https://www.myawesomewebsite.com/products?srule=price-low&start=0&sz=48&campaign=ads3

Options :

A : Use URL hashes for parameter campaign

B : New cache partition

C : Create custom cache for this request.

D : Always use the same URL parameter order

Answer: A,D

Question 3

To properly configure your service connection to Salesforce Marketing Cloud your receive this configuration: B2-C-Commerce-Architect-page35-image10 After making a call to this service you receive a ServiceUnavailableException. What could be the reason?

Options :

A : Rate Limit is reached.

B : Commerce Cloud IP not whitelisted on Marketing Cloud.

C : Circuit Breaker is enabled on the service profile and max circuit breaker calls are reached in the allowed time interval.

D : Force PRD Behavior in Non-PRD Environments option in the service configuration is checked.

E : Service mode is Mocked.

Answer: A,C

Question 4

To properly configure your service connection to Salesforce Marketing Cloud your receive this configuration:

After making a call to this service you receive a ServiceUnavailableException. What could be the reason?

Options :

A : Rate Limit is reached.

B : Commerce Cloud IP not whitelisted on Marketing Cloud.

C : Circuit Breaker is enabled on the service profile and max circuit breaker calls are reached in the allowed time interval.

D : Force PRD Behavior in Non-PRD Environments option in the service configuration is checked.

E : Service mode is Mocked.

Answer: A,C

Question 5

To properly configure your service connection to Salesforce Marketing Cloud your receive this configuration:

After making a call to this service you receive a ServiceUnavailableException. What could be the reason?

Options :

A : Rate Limit is reached.

B : Commerce Cloud IP not whitelisted on Marketing Cloud.

C : Circuit Breaker is enabled on the service profile and max circuit breaker calls are reached in the allowed time interval.

D : Force PRD Behavior in Non-PRD Environments option in the service configuration is checked.

E : Service mode is Mocked.

Answer: A,C

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