Question 1

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?

Options :

A : Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

B : Move the deployment date out so the teams have more time to work.

C : Review the user stories to ensure they are small, testable, and valuable.

Answer: C

Question 2

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?

Options :

A : A sales rep can view current information directly in the Lead and Contact records.

B : A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C : Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Answer: A

Question 3

Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers. What should the business analyst review to learn more about the previous consultant's recommendation?

Options :

A : Entity Relationship Diagram (ERD)

B : System requirements specification

C : Change request logs

Answer: A

Question 4

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release. What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

Options :

A : Complete development on bugs discovered during this phase.

B : Get written sign-off from all business stakeholders.

C : Conduct a final retrospective meeting with the project team.

Answer: B

Question 5

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases. What should the business analyst recommend to meet the requirements'

Options :

A : Standard object for activity capture, screen Flow user interface

B : Standard object for activity capture, custom Lightning Web Component user interface

C : Custom object for activity capture, custom Lightning web component user interface

Answer: A

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