Question 1

Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following: • All logins must use multi-factor authentication (MFA). • Portal pages should load within 2 seconds. How should the BA document the items?

Options :

A : functional requirement

B : Non-functional requirement

C : User story

Answer: B

Question 2

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction. Which activity would be most effective in helping the BA understand the sales process?

Options :

A : Using live workshops to map out the sales process

B : Asking stakeholders to complete a questionnaire

C : Conducting individual interviews with stakeholders

Answer: A

Question 3

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed. What should the BA do to build trust with the stakeholders?

Options :

A : Be vulnerable and own their mistake.

B : Promise to work harder to avoid other mistakes.

C : Ask their supervisor for help immediately.

Answer: A

Question 4

Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information. Which BA skills should the consultant recommend to NTO?

Options :

A : Requirements writing, communication, creativity, problem-solving, synthesis, project management

B : Team leadership, communication, personas, change management, synthesis, legal and compliance issues

C : Information discovery, analysis, synthesis, communication, collaboration, documentation

Answer: C

Question 5

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint. Which step should the BA take next?

Options :

A : Add the change request to the backlog to be prioritized for the next sprint.

B : De-prioritize some user stones and add the change request to the current sprint.

C : Begin working on the change request as soon as the team has capacity.

Answer: C

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