Question 1

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM). What are benefits of ALM that the BA should share with the stakeholder?

Options :

A : ALM provides processes and policies which help build apps more efficiently.

B : ALM offers preview access to the three Salesforce Releases per year.

C : ALM allows features to remain static and reduces incremental changes.

Answer: A

Question 2

After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed. What is a possible reason why the test cases failed?

Options :

A : Missing test org access details

B : Missing test result details

C : Missing test script details

Answer: C

Question 3

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team. How should the business analyst help the EMEA sales team learn the new features?

Options :

A : Organize user groups by permission set and train each team.

B : Document key changes and gather feedback to update the backlog.

C : Build tooltips and discoverable content in the new console layouts.

Answer: C

Question 4

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA): Case Creation • Case Triage • Case Assignment • Case Management • Case Closure Which key attributes should the BA look for when reviewing the process maps?

Options :

A : Audiences, scope, inputs, outputs, and resources

B : Cost, timeline, risks, requirements, and opportunities

C : Case sources, types, volumes, priorities, and reasons

Answer: A

Question 5

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

Options :

A : Manage project integrations with the technical team.

B : Discuss project trade-offs with the executive sponsor.

C : Hold a kickoff meeting to set expectations with the project team.

Answer: C

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