Question 1

You have been asked to explain divergent and convergent thinking to a colleague How would you describe the purpose of both divergent and convergent thinking to them.

Select the BEST TWO answers

Options :

A : Divergent thinking generate ideas.

B : Convergent thinking review ideas for way forward

C : Divergent thinking creatively considering multiple solutions to the problem

D : Convergent thinking define the solution in detail

E : Convergent thinking define the action to be taken, broadly

Answer: A,B

Question 2

A business case contains the following in its management summary:

'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader. New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting? Which TWO categories of costs and benefits are described in this extract?

Options :

A : Tangible costs

B : Intangible costs.

C : Tangible benefits

D : Intangible benefits

E : Irregular costs

Answer: B,D

Question 3

EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:

'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel'

Which type of business rule is this?

Options :

A :

Internal policy.

B :

Internal processed

C :

External requirement.

D :

External constraint.

Answer: C

Question 4

At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as: To meet or undercut all our competitors' prices' Which of the following is MOST LIKELY to be the company's vision?

Options :

A : To offer the best value office fitting service

B : To reduce the cost of office fitting by 5%.

C : To increase the company-s market share.

D : To be the premier office fitting company

Answer: A

Question 5

The below statements have been made about the consensus Business Activity Model (BAM) Which THREE of the statements are TRUE?

Options :

A : A conceptual model

B : Shows who undertakes the business activities

C : Shows the logical sequence of process steps

D : Forms the basis of subsequent gap analysis

E : Describes a stakeholder-s perspective on what the business does

Answer: A,C,D

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