Free BCS-Practitioner-Certificate-in-Business-Analysis-Practice Mock Exam – Practice Online Confidently

Alex, a Junior BA in a consumer electronics company, is exploring different features that could be included in the next version of a smart home device. He organizes a series of brainstorming sessions with engineering, marketing, and customer service teams to generate a range of ideas, from innovative user interface designs to integration with other smart home systems. What is Alex's objective in conducting these brainstorming sessions?

Sarah, a Business Analyst, is tasked with evaluating the impact of a new software tool that automates invoice processing in a large corporation. She needs to perform a CATWOE analysis to understand different perspectives related to the system implementation.Which of the following best represents the 'Customers' in Sarah's CATWOE analysis of the new automated invoice processing system?

Jordan, a business analyst, is tasked with finding the root cause of a recent decline in customer satisfaction scores for the company's flagship product. He collects data from customer feedback forms, support ticket logs, and product usage analytics. Jordan carefully examines the data, identifies common patterns and complaints, and isolates a few key issues. He then validates his findings by cross-referencing them with historical data and industry benchmarks to pinpoint the main cause of the decline.Which type of thinking is Jordan applying to find the root cause of the decline in customer satisfaction scores?

In the development of a new online shopping platform, the project manager, Susan, needs to categorize stakeholders using RACI. The marketing team will design promotions, and the web development team is responsible for the platform’s technical aspects. The CEO has the final say in all strategic decisions. How should Susan categorize the web development team in the RACI matrix?

The CEO of a landscaping services company is formulating the company's vision and mission statements. She aims to offer the most affordable and environmentally friendly landscaping solutions within the region and wants to increase the use of sustainable materials by 20% by the next year. Which of the following would be the most appropriate vision statement?