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As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how
Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce
implementation?
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC)
currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an
impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can
describe the business problem and provide detailed requirements.
Which document should the BA use?
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a
high number of test cases failed. What is a possible reason why the test cases failed?
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