Question 1

Which of the following is the best method to emphasize the value of customer service within a company?

Options :

A : Focusing attention on poor examples of customer service

B : Requiring employees to wear clothing that has the company logo

C : Rewarding examples of excellence in customer service

D : Using interactive activities to acclimate new company employees

Answer: C

Question 2

Which of the following issues was the Computer Fraud and Abuse Act (CFAA) originally created to address?

Options :

A : Unsolicited email messages

B : Identity theft

C : Hacking

D : Cyberbullying

Answer: C

Question 3

Which of the following steps in new product development should occur first?

Options :

A : Idea generation

B : Idea evaluation

C : Business analysis

D : Commercialization

Answer: A

Question 4

Which THREE of the following are the primary responsibilities of a human resources department?

Options :

A : Facilitating new employees’ orientation

B : Compiling and posting financial statements

C : Communicating employer policies and expectations

D : Developing new product designs and production strategies

E : Advising employees on privacy rights and health insurance options

Answer: A,C,E

Question 5

Which of the following is an example of place utility?

Options :

A : Arrangements are made for the transfer of title from seller to buyer.

B : Goods or services are available at a convenient location when the consumer wants to buy them.

C : Products requested by the consumer are ordered on demand.

D : A business firm converts raw materials into finished products.

Answer: B

Free Business-Education-Content-Knowledge-5101 Mock Exam – Practice Online Confidently