Question 1

In conflict resolution, what is the facilitator's role in ensuring a safe space for dialogue?

Options :

A : Intervene aggressively to stop any heated discussions

B : Insist on only one viewpoint to be expressed

C : Maintain neutrality and objectivity

D : Encourage drama and confrontation

Answer: C

Question 2

How can a facilitator help the group feel at ease during the orientation phase?

Options :

A : By acknowledging and addressing any anxieties or concerns

B : By creating an intimidating environment

C :

By pushing the group to start work immediately

D : By remaining distant and aloof

Answer: A

Question 3

What is the purpose of using a facilitation technique such as "voting" in a group decision-making process?

Options :

A : To manipulate the outcome

B : To silence opposing opinions

C : To undermine the facilitator-s authority

D : To give participants a sense of control

Answer: D

Question 4

Which of the following is NOT a key aspect of a facilitator's orientation to a group?

Options :

A : Establishing ground rules

B : Building rapport

C : Sharing their own personal opinions

D : Setting the agenda

Answer: C

Question 5

When setting up the physical environment for a facilitated session, what is an important consideration for the facilitator?

Options :

A : Providing ample snacks and refreshments

B : Ensuring comfortable seating for the participants

C : All of the above

D : Having a large projector screen for presentations

Answer: B

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