Question 1

What does a business process define?

Options :

A : The company's strategy

B : The sequence of activities to achieve an intended result

C : End-to-end interaction points with all stakeholders

D : The internal activities to produce a product or service

Answer: B

Question 2

During change projects, top management is NOT responsible for

Options :

A : Implementation of the change measures

B : Providing the necessary support

C : The elimination of barriers

D : Quick decision making

Answer: A

Question 3

Which type of software supports custom application generation in business process management?

Options :

A : Enterprise Resource Planning Systems

B : Document Management Systems

C : Intelligent Business Process Management System

D : Enterprise Architecture Management System

Answer: C

Question 4

In which duties do process owners involve themselves?

Options :

A : Process owners may manage the process and how work gets done, but not necessarily the people who perform the work

B : Process owners initiate efforts and define incentives, which ensure the process continues to deliver value to its customers

C : All digital transformation projects

D : All business model transformations

Answer: A

Question 5

What must a process management dashboard provide regarding performance?

Options :

A : Unique information

B : Information in near real-time

C : Ad hoc information

D : Questionnaire evaluations

Answer: B

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