Question 1

Business roles are NOT the same as

Options :

A : Regulating responsibilities, organizational activities, and tasks performed by someone

B : Organizational jobs, organizational positions, and security roles

C : Preparing job descriptions, organizational roles, and security data

D : A group of unrelated skills with a level of authority to perform a given task

Answer: B

Question 2

What must a process management dashboard provide regarding performance?

Options :

A : Unique information

B : Information in near real-time

C : Ad hoc information

D : Questionnaire evaluations

Answer: B

Question 3

Which is NOT a formal technique specifically for process analysis?

Options :

A : Cycle time monitoring

B : Root cause determination

C : Gap analysis

D : Six Sigma evaluation

Answer: D

Question 4

What is meant by Continuous Process Improvement?

Options :

A : The possibility to boost salaries and bonus plans for employees

B : It allows for continuous evaluation of process performance within the BPM life cycle

C : Additional obligations to process owners but not top management

D : The ability to improve the process at any time applying agile techniques

Answer: B

Question 5

Which is the highest development stage in a process maturity model?

Options :

A : Defined process

B : Integrated process

C : Managed process

D : Repeatable process

Answer: B

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