Question 1

As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

Options :

A : Extent to which the organization has experience with change management tools

B : External environmental stability

C : Historical experience with change

D : Operational ability to absorb change

Answer: D

Question 2

What are the two inputs in a change impact and readiness strategy that are critically important?

Options :

A : Stakeholder engagement strategy and change impact assessment

B : Stakeholder engagement strategy and impact results

C : Stakeholder engagement and resource plan

D : Stakeholder engagement strategy and sponsors budget

Answer: A

Question 3

What condition should be met before a change initiative is considered final and complete?

Options :

A : Translate the obtained change results into an effective business operation plan

B : A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

C : Translate the obtained change results into a stakeholder satisfaction survey

D : An education plan for new employees

Answer: B

Question 4

What element included in a stakeholder engagement plan ensures that the plan meets the intended outcomes?

Options :

A : Clear metrics

B : Stakeholder analysis

C : Tools

D : Informal communication

Answer: B

Question 5

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Free CCMP Mock Exam – Practice Online Confidently