Question 1

What element included in a stakeholder engagement plan ensures that the plan meets the intended outcomes?

Options :

A : Clear metrics

B : Stakeholder analysis

C : Tools

D : Informal communication

Answer: B

Question 2

What can be done to avoid duplication of efforts and to increase stakeholder awareness when a change manager joins a project?

Options :

A : Project plan is the master and the change manager has to follow this plan

B : Change plan is the master and project plan has to follow it

C : Project plan and change plan should be independent from each other

D : Project plan and change plan should be aligned

Answer: D

Question 3

The project sponsor has a general understanding of his role but wants to learn more about his responsibilities and how he will be coached and supported in fulfilling his role. What deliverable provides this information?

Options :

A : Sponsorship plan

B : Sponsor alignment assessment

C : Sponsor strategy

D : Sponsor assessment

Answer: A

Question 4

As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

Options :

A : Extent to which the organization has experience with change management tools

B : External environmental stability

C : Historical experience with change

D : Operational ability to absorb change

Answer: D

Question 5

How would you ensure a competency for managing change exists in your organization?

Options :

A : Identify positive outcomes from each change project and opportunities for improvement

B : Assess change readiness in the organization in an ongoing fashion

C : Define a process to determine sponsorship effectiveness

D : Identify clarity around change goals and outcomes achieved

Answer: B

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