Question 1

What should happen if a communications strategy is successfully developed and implemented?

Options :

A : Stakeholders should understand the purpose of the change

B : Stakeholders should be adaptable and focused on the future

C : Stakeholders should know how to change

D : Stakeholders should be able to change

Answer: A

Question 2

What are the two inputs in a change impact and readiness strategy that are critically important?

Options :

A : Stakeholder engagement strategy and change impact assessment

B : Stakeholder engagement strategy and impact results

C : Stakeholder engagement and resource plan

D : Stakeholder engagement strategy and sponsors budget

Answer: A

Question 3

There are numerous activities that are part of executing the sustainability plan. What is the risk if they are not effective?

Options :

A : There is a retreat to the prior current state

B : The change will take much longer to happen

C : The customers will not demonstrate the intended behavior

D : The vision for the program may not be achieved

Answer: A

Question 4

What is a key input to the development of the sponsorship strategy?

Options :

A : Success measures

B : Research

C : Stakeholder analysis

D : Business case

Answer: C

Question 5

What is the purpose of developing a clear vision of the future state?

Options :

A : To facilitate developing an organizations operating state after change is adopted

B : To direct the focus of the actual change results and anticipated outcomes

C : To describe the key parameters that measure when goals and objectives are attained

D : To establish key objectives and goals that define the progress toward the change

Answer: B

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