Question 1

Which of the following is a good reason to meet with a variety of stakeholders during the master planning process?

Options :

A : To validate customer satisfaction data collected from surveys

B : To reduce senior executive time commitment

C : To better understand their specific requirements

D : To make sure priority is given to short-term projects when resource constraint occurs

Answer: A

Question 2

You are the Facility Manager and are responsible for overseeing a forty-six-floor hotel. In response to new safety regulations, you are required to refurbish your elevators. Working closely with an engineering company, you identify a solution that not only meets all regulatory requirements but also saves energy resulting in an attractive pay-back period for the estimated $1.5 million project investment. Your project will launch in two weeks and you are developing your communications plan and related communications material. Which are the most important stakeholder groups to inform prior to launching this project?

Options :

A : Given the large investment, you should inform the CFO and all senior management just prior to launching this project.

B : You should inform the body that regulates elevators to ensure they are aware that the hotel will soon meet the regulator requirements

C : You should inform all Facilities staff to ensure they are aware of the renovation schedule.

D : You should inform all front-line hotel staff and hotel visitors and guests to minimize disruption caused by the project.

Answer: D

Question 3

What is probably the most valuable information FM can share with first responders before an event to ensure the facility’s preparedness?

Options :

A : Detailed layout of facility and lists and locations of hazardous materials

B : Contractors who have agreed to support recovery operations

C : Specific skills of FM staff

D : List of all employees at the facility

Answer: A

Question 4

Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?

Options :

A : Building #1 has a lower cost per sq. ft

B : Building #1 and Building #2 are the same cost per sq. ft.

C : Building #1 has a lower cost per person.

D : Building #2 has a lower cost per sq. ft.

Answer: B

Question 5

As a facility manager tasked with conducting a workplace productivity assessment, you're reviewing the basic steps involved in the process. In this context, what are the basic steps in a workplace productivity assessment?

Options :

A : current state, desired state, gaps, and solutions.

B : stakeholders, capabilities and skills, worker’s rights, and safety rules and practices.

C : key issues, best practices, knowledge management, and information management.

D : types of relationships, working arrangements, service provisions, and budget.

Answer: A

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