Question 1

In a leased building, there has been a recent increase in complaints of items stolen from the workplace. A majority of the complaints concern missing staplers, tape, and hole punches from the copier area. You work at a company where everyone knows each other very well and theft would be highly unusual. As Facility Manager, you are responsible for the security of the staff and facility.Who is responsible to communicate about the issue of the missing office items?

Options :

A : The building-s security staff, since security of the building is their primary responsibility.

B : The person sitting closest to the copier area, since this person is the most affected.

C : The Facility Manager, since he or she is the primary person responsible for security.

D : The landlord, since this is a leased facility.

Answer: C

Question 2

A project manager is planning a research project to determine a sustainability policy for purchases. Which of the following techniques could help if estimators are having difficulty reaching consensus on task durations?

Options :

A : Gantt charts (bar charts)

B : Program evaluation and review technique (PERT)

C : Network diagrams

D : Critical path method (CPM)

Answer: B

Question 3

Which of the following is true of marketing the facility management organization?

Options :

A : A primary value proposition is that the FM organization is a critical sustainer of core business effectiveness such as production capacity.

B : Focusing on delivering services as efficiently and effectively as possible sufficiently shows the value of the FM organization.

C : FM organizational marketing plans are necessarily complex and costly.

D : Marketing the FM organization is not a political task except in a dysfunctional organizational culture.

Answer: A

Question 4

FM is participating on a design committee for an organization’s new space, an existing older warehouse. The organization is growing rapidly and its structure is evolving with its products and market. Right now, occupant turnover rate is high. What is the best suggestion FM could make in this situation to ensure that the resulting workplace will be more flexible?

Options :

A : Incorporate wireless networks.

B : Designate window space around the outside of the floors to individual enclosed offices for management.

C : Allow occupants more choice in furnishings to attract talent.

D : Increase underfloor space to accommodate all wiring/cabling requirements.

Answer: A

Question 5

What are the environmental factors a facilities manager must consider before starting any renovation project to a circa-1960's manufacturing facility?

Options :

A : Ensure that a licensed architect has reviewed plans and approved remodeling plans.

B : Contract with a salvage company to remove questionable building materials.

C : Precautions must be taken to ensure any hazardous materials are accounted for.

D : Review water and sewer samples for contaminants to ensure code compliance.

Answer: C

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