Question 1

What is the first course of action that should be taken when you have identified a contractor's difficulty to perform on a contract?

Options :

A : Line up another contractor to take over project work.

B : Prepare to take immediate legal action to avoid unnecessary delays.

C : Seek the advice of senior management and corporate legal counsel.

D : Speak to the contractor about your concern and discuss possible remedies.

Answer: D

Question 2

Which of the following analysis tools may include environmental scanning because it is divided into internal versus external perspectives and advantage versus disadvantage perspectives?

Options :

A : Strategic or macro-level programming

B : Balanced scorecard

C : SWOT (strengths, weaknesses, opportunities, threats)

D : Scenario planning

Answer: C

Question 3

Which of the following is true of marketing the facility management organization?

Options :

A : A primary value proposition is that the FM organization is a critical sustainer of core business effectiveness such as production capacity.

B : Focusing on delivering services as efficiently and effectively as possible sufficiently shows the value of the FM organization.

C : FM organizational marketing plans are necessarily complex and costly.

D : Marketing the FM organization is not a political task except in a dysfunctional organizational culture.

Answer: A

Question 4

A lease abstract serves which of the following purposes?

Options :

A : Defines how a tenant can and cannot us the property being leased

B : Summarizes and documents periodically referenced information and modifications

C : Specifies required tenant duties to care for the leased space

D : Sets up fair ground rules to perform a common area maintenance audit

Answer: B

Question 5

What is the definition of physical vacancy?

Options :

A : Percentage of units that are unoccupied and available for lease

B : Spaces occupied but in delinquencies

C : Percentage of units that are occupied but are not producing income

D : Leasable space that is used for other purposes or is otherwise impossible to lease

Answer: A

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