Question 1

Which THREE of the following issues relate to the Corporate Strategy of an organization? (Choose three.)

Options :

A : Entering new industries.

B : Avoiding competitive disadvantages.

C : Achieving advantage over competitors.

D : Meeting the needs of key customers.

E : Leaving existing industries.

F : Acquisitions, disposals and diversification.

Answer: A,B,D

Question 2

Which of the following is adirectexternal change trigger?

Options :

A : A powerful competitor forcing an Organization to cut its prices.

B : A general increase in the use of the Internet by society.

C : The introduction of new environmental protection policies by the government.

D : An economic recession in an Organization-s home country.

Answer: A

Question 3

PPP is a state owned national railway operator. It has many divisions, each focusing on specific areas of the country.
PPP's mission statement is 'to provide a safe, punctual and reliable public transport service at lowest cost to its passengers and the government'.
Which THREE of the following divisional performance measures should PPP adopt?

Options :

A : Return on investment (ROI)

B : Level of carbon emissions

C : Percentage of trains arriving within 2 minutes of scheduled time

D : Cost per passenger mile

E : Number of accidents or near misses each month

Answer: A,C,D

Question 4

YC is a government funded hospital specialising in degenerative hearing conditions YC is renowned for it's pioneering work resolving chronic ear problems and has, in the last year, conducted a record number of operations and achieved high levels of success. The excellent reputation of YC has led to high demand and a considerable strain on resources

Although last year the average cost per patient fell, and success rates far exceeded targets, overall spend increased significantly. YC hospital is expected to provide value for money (VFM). Which aspect of VFM has YC NOT managed to achieve in the last year?

Options :

A : Excellence

B : Effectiveness

C : Economy

D : Efficiency

Answer: C

Question 5

Which TWO of the following would be measures included within the 'Department and work centres' level of the Performance Pyramid?

Options :

A : Market share percentage

B : Percentage of on-time deliveries

C : Number of product returns per period

D : Customer satisfaction levels

E : Production output per period

Answer: B,C

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