Question 1

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

Options :

A : Flexibility

B : Customer satisfaction

C : Quality

D : Productivity

E : Cycle time

Answer: A,B,D

Question 2

P owns an internet-based business, called GWiz. based in Country G. GWiz sells gifts, cards and flowers for a variety of occasions including birthdays, weddings and many other special events. P sources her products from a variety of partner suppliers located throughout country G. Customers' orders are delivered by third party couriers across the whole country. The GWiz website is hosted and managed by an IT specialist
P is a member of a local small business trade federation and has been asked to make a presentation to its members on her experience of running GWiz as a 'virtual organisation'.
Which of the following statements could P correctly make on the benefits of virtual organisations?
Select ALL that apply.

Options :

A : The quality of the products and services offered by the partner suppliers is always guaranteed and easy to control.

B : Using partner suppliers who also supply products and services to competitors will help to increase the competitive advantage of the virtual organisation.

C : The costs of operating a virtual organisation are relatively low as there is no need to operate from large premises or employ its own staff.

D : A virtual organisation can look much larger than it actually is through the use of a range of partner suppliers and third party couriers.

E : Using the internet facilitates the assembly of the components that are needed to operate a virtual organisation.

Answer: A,C,D

Question 3

JJJ is a publically quoted advertising agency. JJJ's competitive advantage is based on the expertise of its staff and its reputation in digital media advertising. JJJ has robust systems to protect its intellectual property. These include patents and copyrights. JJJ has also restricted access for most of its staff to its most sensitive data, such as studies of its customers' profitability.
JJJ's new Managing Director, Z, is concerned that when staff leave JJJ, the company loses whatever tacit knowledge they possess. These losses also impact on JJJ's reported profits. In order to remedy the losses of knowledge and the reduced profits Z wants to introduce a knowledge management strategy.
Which of the following steps support the introduction of a knowledge management strategy? (Choose all that apply.)

Options :

A : Z should set a target for reported profit.

B : JJJ needs to acquire and install appropriate hardware and software.

C : JJJ should unfreeze current habits and standard operating procedures.

D : JJJ should convince staff of the benefits of sharing their tacit knowledge.

E : Z should gain the support of the Board of Directors.

F : JJJ should integrate knowledge management and management accounting.

Answer: A,D

Question 4

Which THREE of the following issues relate to the Corporate Strategy of an organization? (Choose three.)

Options :

A : Entering new industries.

B : Avoiding competitive disadvantages.

C : Achieving advantage over competitors.

D : Meeting the needs of key customers.

E : Leaving existing industries.

F : Acquisitions, disposals and diversification.

Answer: A,B,D

Question 5

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.
Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

Options :

A : BBB should include sustainability targets in performance appraisal.

B : BBB-s Board should make a commitment to sustainability.

C : BBB should give all its staff training in sustainability.

D : BBB should spend at least 0.1% of its Net Profit on sustainability projects.

E : BBB should employ a new public relations consultancy.

F : BBB should investigate the costs and benefits of establishing a sustainability department.

Answer: A,B,C

Free CIMAPRA19-E03-1-ENG Mock Exam – Practice Online Confidently

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