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Exam Code: CIS-CSM
Exam Questions: 260
Certified Implementation Specialist - Customer Service Management
Updated: 22 May, 2026
Question 1

Which table must be extended when creating a new case type? 

Options :
Answer: A
Question 2

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

Options :
Answer: B
Question 3

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options :
Answer: B,D
Question 4

What will be the state of a case after a customer rejects the solution proposed by an agent? 

Options :
Answer: B
Question 5

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :

Options :
Answer: B
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