Question 1

You are configuring the CMDB Health Dashboard to assist the CI maintenance team. You need to set up automated or guided actions to fix data quality issues found during the health scans.Which of the following specific mechanisms are used by ServiceNow to execute these remediation actions?

Options :

A : Duplicate CI Remediator

B : Workflow

C : Scheduled Job

D : Business Rule

Answer: A,B

Question 2

Aligning to the Common Service Data Model (CSDM) allows for auto-population of the assignment group field on new incident and change request records. Which of the following are true when creating a new Incident or Change Request in ServiceNow?

Options :

A : Managed by group on the selected CI auto-populates the assignment group field on the incident form.

B : Change group on the selected CI auto-populates the assignment group field on the change request form.

C : Support group on the selected CI auto-populates the assignment group field on the incident form.

D : Approval group on the selected CI auto-populates the assignment group field on the change request form.

Answer: B,C

Question 3

Reconciliation rules are configured to control which of the following?

Options :

A : Inserts of a CI

B : Deletion of a CI

C : Updates to a CI

D : Reading of a CI

Answer: C

Question 4

What are two terms commonly used interchangeably with ServiceNow Discovery (Horizontal Discovery)?

Options :

A : IP-based discovery

B : Top-down discovery

C : ML powered mapping

D : Tag-based discovery

E : Agentless discovery

Answer: A,E

Question 5

In CI Class Manager, which element controls whether a CI class is visible and filterable in the "Configuration Item" reference field on ITSM forms (such as Incident, Problem, Change), helping to reduce clutter for end users?

Options :

A : CI Identifier

B : Extensible flag

C : Managed By Group

D : Principal Class

Answer: D

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