Question 1

A CMDB Analyst needs to continuously identify data gaps in the CMDB structure by finding all Business Applications that are not currently related to any Application Service (i.e., they are not deployed). The analyst needs the result set to be automatically generated and saved weekly for review by the CMDB governance board. Which CMDB Workspace feature is best suited for building and automating this complex, relationship-based analysis?

Options :

A : CMDB Query Builder scheduled reports.

B : CI Class Manager Reconciliation Rules.

C : CMDB Data Manager policies.

D : Duplicate CI Remediator wizard.

Answer: A

Question 2

What are 3 pillars to focus on to achieve a successful data foundation?

Options :

A : Compliance

B : Insight

C : Correctness

D : Completeness

E : Ingest

F : Govern

Answer: B,E,F

Question 3

Aligning to the Common Service Data Model (CSDM) allows for auto-population of the assignment group field on new incident and change request records. Which of the following are true when creating a new Incident or Change Request in ServiceNow?

Options :

A : Managed by group on the selected CI auto-populates the assignment group field on the incident form.

B : Change group on the selected CI auto-populates the assignment group field on the change request form.

C : Support group on the selected CI auto-populates the assignment group field on the incident form.

D : Approval group on the selected CI auto-populates the assignment group field on the change request form.

Answer: B,C

Question 4

From the Get Well Playbook “Percentage of Dynamic CI Groups with CMDB Group”, which is a potential benefit to the business if this metric is properly governed?

Options :

A : Complicates the auto-population of affected CIs during changes

B : Reduces IT asset management tracking capabilities

C : Improves successful changes, such as patch management for all servers

D : Decreases efficiency in impact analysis

Answer: C

Question 5

What is the primary operational consequence when a CMDB Administrator sets the `glide.class.switched.enabled` system property to false?

Options :

A : The CI's Discovery Source is set to 'duplicate'.

B : The system prevents all class upgrades and downgrades.

C : The CI is automatically deleted from the CMDB.

D : If the IRE finds a match but determines the CI belongs to a different branch (Class Switch), a Reclassification Task is generated.

Answer: D

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