Question 1

Aligning to the Common Service Data Model (CSDM) allows for auto-population of the assignment group field on new incident and change request records. Which of the following are true when creating a new Incident or Change Request in ServiceNow?

Options :

A : Managed by group on the selected CI auto-populates the assignment group field on the incident form.

B : Change group on the selected CI auto-populates the assignment group field on the change request form.

C : Support group on the selected CI auto-populates the assignment group field on the incident form.

D : Approval group on the selected CI auto-populates the assignment group field on the change request form.

Answer: B,C

Question 2

Cloud Dimensions is reviewing the metrics provided by their CMDB Correctness Scorecard. In reviewing the Duplicate metric for the Server class, it displays Healthy CIs/Evaluated 700/800. Which of the following is true regarding the duplicate server records calculated on the Duplicate metric?

Options :

A : 700 server records are duplicates in the CMDB

B : 100 server records are duplicates in the CMDB

C : 700 Linux and 800 Windows server records are duplicates in the CMDB

D : 800 server records are duplicates in the CMDB

Answer: B

Question 3

The CMDB and CSDM Data Foundations Dashboards are acquired from the ServiceNow Store. Which statement highlights the key difference in configurability between the Data Foundations Dashboards and the CMDB Health Dashboard?

Options :

A : The Data Foundations Dashboards are part of the base instance, while CMDB Health requires a store application.

B : The Data Foundations Dashboards come with fixed, non-customizable metrics, whereas the CMDB Health Dashboard allows for flexible metric customization and filtering.

C : The Data Foundations Dashboards are suitable for internal audiences only.

D : The Data Foundations Dashboards calculate Correctness, Completeness, and Compliance scores, while CMDB Health only shows Audit results.

Answer: B

Question 4

Which table stores the granular, detailed states of a Configuration Item (such as In Use, In Maintenance, Pending Disposal, or Sold) that provide specific context within a broader lifecycle phase? [it was drag and drop]

Options :

A : life_cycle_stage_status

B : life_cycle_mapping

C : life_cycle_stage

D : lifecycle_status

Answer: A

Question 5

What are two terms commonly used interchangeably with ServiceNow Discovery (Horizontal Discovery)?

Options :

A : IP-based discovery

B : Top-down discovery

C : ML powered mapping

D : Tag-based discovery

E : Agentless discovery

Answer: A,E

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