Question 1

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

Options :

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Question 2

When using territory management, what can field service admins assign to an individual or group?

Options :

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D

Question 3

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

Options :

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 4

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Options :

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D

Question 5

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Options :

A : Transfer order line

B : Consumable model

C : Work order task

D : Part requirement

Answer: D

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